Smile Dental Care - Slough Reviews Summary

Dentist Professionalism

Pros:

• "Dr jazz is amazing made me feel comfortable and safe."
• "Dr Andrew Amin who I was seen by today. He made me feel very comfortable."
• "Dr Andrew made my experience so great, I would recommend him to everyone."
• "Dr Labana has been my dentist for 18 years and is simply excellent."
• "Dr Jaspreet, who saw me, was very warm and friendly, made me feel comfortable, a PRO at his work."
• "The dentist was so friendly, I’ve got severe phobia of the dentist and need a lot of dental work done so went in for examination. He was knowledgable and reassuring even when I burst into tears- absolutely fantastic would 10/10 recommend."
• "Such a lovely dentist. The doctor took his time and made it as pain free as possible. I am happy."

Cons:

• "The staff wer very inexperienced and did a horrible job, the fillings that were done were incorrect and unhygienically done."
• "Possibly the worst run dental practise in the world."
• "Worst dental clinic. Pathetic receptionists. Hurried up dentists. Doesn't take care of patients well."
• "Used to be good, but now it's unprofessional dental surgery like most of surgeries around."
• "Worst experience ever went in with a really painful tooth. The dentist was not clear in what treatment he was going to do and top it all of he decides to answer his phone to his plumber whilst having my mouth wide open!!! Totally unprofessional avoid at all costs!!"
• "Very unprofessional dentist. They cancelled on me 3 times on the same day as my appointment."
• "Very poor service and dentist are inexperienced, they messed up with my teeth root canal, now I need to go another dental clinic for re root canal, and now pay again double amount, never recommend smile dentist at all, stay away please."

Customer Service

Pros:

• "Great service from the initial call from the receptionist Jean and then by all the rest of the clinical staff involved in the root canal procedure."
• "The reception girls Avanell and Joanna are so incredibly nice and welcoming they always so lovely and helpful with anything they will try fit you in, give you helpful advise and they are all round lovely."
• "One receptionist Joanna was super friendly, helpful and went above and beyond to resolve the booking issue with my account which was an error on their system."
• "The reception staff were warm, welcoming, and friendly."
• "The front office staff are also very courteous and helpful."
• "Pleased with customer care I received at Slough Smile Dental care."
• "Reception staff are really helpful."

Cons:

• "Long waiting times for appointment, receptionists were not quite helpful."
• "Very bad experience and not just one, had many experience with rude receptionists."
• "Terrible communication skills between all the staff"
• "Reception staff need a course on customer service in the last 3 times I have been there 4 staff behind desk not 1 interested in speaking to u chatting amongst them self until u ask to speak to them."
• "The receptionists are not only extremely rude when they DO PICK UP"
• "I've never met so many unfriendly receptionists behind one desk."
• "The ladies at the reception are rude and don't seem to have any idea of customer service"

Clinic Environment

Pros:

• "The whole place is spotlessly clean."
• "The practice is clean"
• "The clinic is clean and there are plenty of places in the reception area for patients to sit."

Cons:

• "This place is very evil and should get shut down!"
• "The practice is dirty, run down and post operative care was exceptionally lacking."
• "First impressions are poor, reception area needs upgrading....all the chairs are worn/ripped."
• "The place needs to be looked after"

Appointment Management

Pros:

• "My dental appointment was booked online for the first time and I have to say that it worked well"
• "Recently I got an emergency appointment on the same day for the severe pain in my tooth"
• "Very good service. Treatment received for the problem the day of the appointment, I did not have to come back another day."