Bella Italia - Queensway 108 Reviews Summary

Food Quality

Pros:

• "The food is authentic Italian and I love it!!"
• "The food was really nice."
• "Very good pizza, also vegetarian options!"
• "All food was of solid quality."
• "Excellent food (not to mention drinks & desserts)."
• "The food was so good, it was the best breakfast we’ve had all throughout our trip!"
• "The food was amazing, we ordered a set menu (meatballs and pasta with chicken) and a second starter, as we were not very hungry. The food was spectacular."

Cons:

• "Worst pizza ever."
• "If you like dog food with pasta, go for it."
• "Pricey and most importantly nothing to do with Italian food."
• "We ordered two kind of pizza, that came almost the same.. taste bland."
• "The food was tasteless."
• "The food was very basic, I was not impressed."
• "The quality was very poor. Generally speaking, it was missing cheese, lack of taste."

Service

Pros:

• "The staff were so friendly and accommodating."
• "Our server Rita was so attentive and kind."
• "Service was excellent."
• "The staff were incredible!!"
• "The service was really good as they were polite."
• "Marta especially from the service team made the experience complete with friendly words."
• "The service was amazing and quick Rada helped us really well."

Cons:

• "The app ordering system barely works."
• "I feel that it was quite overpriced (ended up spending £50+ just for a single person!)."
• "The most awful experience I had in my entire life, the manager was so rude, aggressive."
• "The service (well I’m not even sure you could call it that) was very poor."
• "Service was a bit on the slow side but the main problem was that it's not clean at all."
• "The manageress however was so overtly obtuse."
• "Service was slow for items ordered via the app."

Atmosphere

Pros:

• "Place had a nice atmosphere."
• "Cosy atmosphere."
• "It's more a 3.5 than a four star review, there is a nice relaxed family atmosphere and the staff are really friendly."
• "Amazing food and even better atmosphere."
• "The atmosphere was great."
• "The place has a wonderful friendly atmosphere."
• "Wonderful atmosphere."

Cons:

• "Overcrowded seatings.. cluttered decor! lots going on the walls.."
• "Atmosphere was a bit dull, no Christmas music, no music at all."
• "The atmosphere was loud due to a large group, but after they left, it was a delight."
• "tables outside full of dirty plates and glasses for the whole duration of our visit."
• "It's a bit small, it was harder to dine with our kids."
• "Alright but I hate this 10% expected tip on every bill."
• "The atmosphere was nice and the people were friendly."

Price

Pros:

• "The set menu was value for money but due to the poor food quality I can see why it's needed."
• "Menu 3 courses for 19£ is worthy the price."
• "Highly recommend this location for an excellent well priced breakfast."
• "Their menu's are really cheap compared yo other places where i have eaten before!"
• "Great priced quality food."
• "Very affordable, good size portions."
• "The prices were so good! 10/10 would definitely recommend."

Cons:

• "I feel that it was quite overpriced (ended up spending £50+ just for a single person!)."
• "Pricey and most importantly nothing to do with Italian food."
• "cocktails were over priced."
• "Really expensive without reason. Mediocre food, a confused restaurant…better options around the hood…"
• "Very expensive for what you get."
• "however the regular menu is overpriced."
• "Really expensive without reason."

Cleanliness

Pros:

• "Nice toilets downstairs too."
• "Clean restrooms."
• "Nice spacious place, looks clean and cozy."

Cons:

• "Super dirty. Lots of food on the floor, very dirty and disgusting chair with drink and food prints."
• "Service was a bit on the slow side but the main problem was that it's not clean at all."
• "tables outside full of dirty plates and glasses for the whole duration of our visit."
• "Served a dirty glass with lipstick on it."
• "The virtual ordering and paying didn’t work."