Cafe Helen Reviews Summary

Food Quality

Pros:

• "One word - Great taste..!! Good quantity and size of the falafel + Shawarma wrap."
• "We indulged in both the lamb and chicken shawarma, and they were nothing short of perfection – tender, flavorful, and dripping with authenticity."
• "The lamb & chicken wrap is the real deal & truly a reflection of Lebanese shawarma."
• "This is the only place you will find for the best Shawarma in London the taste is amazing."
• "They make the best lamb shawarma ever, be sure to add the potatoes!"
• "Their shawarma is amazing. So delicious. Incredibly flavourful."
• "The best shawarma’s I’ve ever had."

Cons:

• "Tried the chicken and lamb shawarma. It was dry and hardly had any garlic sauce in it."
• "The lamb shawarma was too oily and the bread itself was soaked in oil too making it difficult to eat."
• "The food was completelt uncooked. Chicken and lamb cooked to medium rare."
• "The flavour of the meat is absent."
• "Chicken shawarma was wrapped terribly in paper that was difficult to open."
• "The shawarma wrap is very unflavoured, bland and dry."
• "Lamb Shawarma is ok but chicken shawarma if you have it plain there is not much flavour."

Service

Pros:

• "Service was very good …. polite and helpful."
• "Quick, efficient, excellent food and staff are not pushy to try and sell you more than what you want."
• "Service was also very friendly and welcoming."
• "I really loved the staffs customer service here."
• "Staff friendly and hospitable."
• "Service is fast and the servers are incredible."
• "The person who served us was very polite and hospitable throughout."

Cons:

• "The Egyptian guy at the door is so rude."
• "Worse experience so far. Me and my friend came here to eat food first time to cafe Helen heard good stuff so came. We found hair on chips and In the plates."
• "After we finished eating, the table cleaner rudely hovered over us in order to hurry us into vacating our table."
• "Rude and racist!!"
• "Raken the waiter is the worst rudest guy ever came across…. somehow yousef & fareq is most accommodating and understanding the customer needs."
• "Very bad and unprofessional service."
• "Overpriced and the man at the till is rude and arrogant."

Atmosphere

Pros:

• "The atmosphere is warm and welcoming, perfectly complementing the bustling surroundings."
• "Atmosphere is decent, minimal seating but always buzzing."
• "Fantastic hole in the wall night-time shawarma takeaway."
• "The restaurant is busy and very crowded."
• "Better than any shawarma or falafel sandwich you’ve had before and open until 5am."
• "The atmosphere and Shisha at the place was awesome."
• "They play fun music and it’s clean and comfortable."

Cons:

• "The restaurant is very small and gives you a panicky feeling."
• "Not sure what to say about this place .. the wraps are OK but their portions are getting smaller each time I visit. Customer service is very very poor!"
• "The prices aren’t too bad considering it’s London."
• "Stay away!! Guys are super rude and food made me ill.... I asked for 2 shwarmas and a side of chips? The guy charged me £16?!"
• "However, we recently experienced a bit of rudeness in service."
• "This is a very small, cramped and generally noisy eatery with limited seating and sometimes rude service."
• "If you don't like frenetic activity and noise while you are eating this is probably not the place for you."

Value

Pros:

• "The prices aren’t too bad considering it’s London."
• "HALAL ✅ 💰£7."
• "Best place to offer shawarma in London, taste is soo good and the price is really cheap compared to the quality of taste and the location."
• "Prices are a bit over average but the food quality is definitely worth it."
• "Tasty spicy food, excellent service, good portions, avg price for the area."
• "The best Lebanese food in London."
• "Excellent and value for money Lebanese sandwiches."

Cons:

• "It’s getting more and more expensive overtime, not worth the money."
• "The price is going up, but the portions are getting smaller and the quality of the meat is going down."
• "Prices have gone up by over 1.5 times overnight."
• "Overpriced and the man at the till is rude and arrogant."
• "The price ruins everything - £12 for large which actually is something like medium."
• "Chicken Shawarma platter £16.50. Very overpriced for the size."
• "Unethical business strategy. Everyone is suffering from the impact of UK-wide lockdown yet small shop owners like this decide to inflate their prices by 33% and reduce portions."