Direct Fencing Reviews Summary

Product Quality

Pros:

• "Very pleased with quality of fence panels and concrete posts and would recommend them to any one."
• "Very happy with quality and price hadn't changed much from 1st purchase in 2021."
• "The fence panels are so much better than you will get from your local DIY store."
• "Their products are to a very high quality. The fencing absorbs paint really well."
• "The panels are of high quality and are true to size."
• "The wood's quality exceeded my expectations."
• "The quality of the panels and post are excellent, can't fault the product at all."

Cons:

• "Avoid at all costs and pay a bit extra from The Place across the road from them!"
• "The quality is shocking! I can honestly say, I have never seen a fence panel so warped!"
• "Of the 3 x 5 foot panels ordered, 2 had to be repaired before painting and 1 is in worse condition than the 1 I'm replacing!"

Customer Service

Pros:

• "Brilliant company to deal with, after being let down by another company found direct fencing and they couldn't have been more helpful."
• "I had the pleasure of dealing with Mark, who went above and beyond to assist with my order."
• "Both these guys were fab ..mark went out his way to help and fit me in for a delivery I needed and delivery guy was very efficient and friendly."
• "Staff were really helpful and friendly."
• "Even received a call from them to confirm my order was correct from friendly and helpful guy."
• "The gentleman I spoke to could not have been more helpful."
• "They were really helpful and said they had a delivery going locally to my area later in the week so if I placed the order they would get it on that delivery."

Cons:

• "Absolutely terrible service, I just don't understand companies like this who just fail to communicate with customers."
• "Placed an order on 30th of April communication near non existent no reply to email of calls."
• "NO DELIVERY ARRIVED! We have sent you yet another email and tried calling many times today but guess what??? NO REPLY AND THE PHONE IS OFF THE HOOK!"
• "Really disappointed ordered on the 26 April 2020 got told delivery would be 11 days been ringing emailing constantly no response."
• "Worst customer service I've experienced."
• "They don't answer the phone or reply to emails, no apologies very rude."
• "Been to the office twice and still it hasn’t turned up! Who knows when it will arrive!"

Delivery

Pros:

• "Delivery arrived earlier than expected."
• "Ordered one day, delivered the next."
• "Next day deliver or day after. BOTH of which came earlier than I had anticipated."
• "A massive thank you to you guys for supplying quality fencing and sleepers posts gravel boards top delivery came three days early than said and the driver carried everything in top man I would recommend this company for all products and delivery service c10 out of 10."
• "Bought decking at 9am in the morning and it was delivered by 12.30pm that afternoon."
• "Ordered at 5pm one night and they were delivered the next morning!!!!"
• "Happy to say my order was delivered on July 10th."

Cons:

• "The panels are fine and the price is good, but the delivery time is so long, don't take any notice of the time promised for the delivery as it will be at least 3 or 4 times that."
• "When the guy turned up, he knocked the door and asked where to leave them and my daughter showed him. she then went back inside then she went back out to check just as he was driving off to find he only left 1 6ft x 6ft fence panel and I had ordered 4."
• "Not received my order that was supposed to be delivered Wednesday but didn't arrive."
• "I was promised delivery today... well it hasn't arrived, i have waited in all day."
• "Ordered £322.05 worth of fencing and never received it, they take your money then nothing."
• "Ordered fence panels June 10th had no response from company can't get through on phone and no reply to my email still waiting patiently for some kind of update."
• "Still waiting our order placed 24 April, tried calling and emailing. Would be nice just have some form of reply with status of order."