Kingsway Surgery Reviews Summary

Appointment System

Pros:

• "The only one good thing is the online consult service."
• "I got through to make an appointment easily and asked to see a qualified doctor."
• "Previously i would have struggled to give 1 star but recently i have managed to get appointments when required..."
• "When I finally got through I spoke to a male receptionist called Regan who was very very helpful, he helped me with all my queries and even told me about the physio service that they do and you can just book into see when you have a problem."
• "I have always managed to get an appointment usually booking online ahead of time"
• "The reception staff are always happy to help with getting an appointment for myself and children and try and help make this at suitable times."
• "I saw Dr Duru, she was amazing and gave me all the answers and right medication I needed."

Cons:

• "Rang bang on 8am this morning, x60 redial attempts later I FINALLY manage to get put into the queue system, 30 mins later in this queue I had to leave for work and had to begrudgingly hang up the call."
• "Called a total of 105 times from 8am onwards... to finally be connected, only to say there is no appointments left"
• "Absolute diabolical service you call the surgery to make an appointment... and by the time you finally get through they are all booked!"
• "What a disaster, no appointments available at all, I don't mean this week, this month, I mean EVER"
• "Getting an appointment is akin to climbing everest with no arms and legs."
• "Absolutely terrible service never get an appointmant when told to call at 8am and lines are busy for an hour..."
• "Spend half an hour re-dialling the number until finally you get in the waiting room, just to sit there for another half an hour, just to be told there’s no appointments left."

Reception Staff

Pros:

• "I saw a lovely dr last week but didn’t catch his name but he was very nice and polite and explained everything with no rush"
• "Very polite receptionist when phoning through and returning call back when needed"
• "Hannah!! You deserve 5 stars... She showed genuine interest in the call"
• "the receptionists have been so helpful, courteous, caring and understanding"
• "staff nice and polite when dealing with my appointment."
• "The woman with blue uniform and curly hair was nice and apologetic..."
• "The star is for Kayleigh because she's the only helpful receptionist, if you want an appointment, hope its Kayleigh who picks up."

Cons:

• "Very poor service. I do like the doctor (Jen,) I saw, but service is not good."
• "There is a receptionist (the one that picks up the phone - she has a blue uniform) that is the most disrespectful person I've ever come across."
• "Reception staff are the most rudest I have ever met !!"
• "Receptionist are not clinically trained so for them to make clinical decisions on behalf of the GP’s is unsafe."
• "The receptionist are rude and dismissive."
• "NURSE Francesca Pinks was so rude and not helpful at all."
• "Receptionist was extremely rude!!"

Quality of Care

Pros:

• "Brilliant team 👏"
• "In the past year we have seen a big improvement at the surgery."
• "Although we all have the same Monday morning struggles to get an appointment- I rely on the chemist also who work in partnership with Kingsway."
• "The Dr there is fabulous as is the receptionist so the surgery is definitely on the way up !!!!!!"
• "Doctors and nurses first class."
• "The clinicians we see have been very helpful."
• "First appointment was to see practice nurse who was lovely!"

Cons:

• "This is a truly dreadful practice with no appointments and rude reception staff."
• "The male receptionist is absolutely useless and should even be working there as hes not capable of working in reception."
• "Most of the doctors don’t give two hoots, they’re just in a rush to get you off the phone"
• "...receptionist, who was to say the very least sounded bored with answering the phone, and was obnoxious and rude..."
• "the paramedic I was seen by when I was meant to be seeing a doctor, he had no interest in hearing what I had to say"
• "Worst surgery Ever !!! Can't ever get to speak to anyone, staff not trained just point to posters on the wall."
• "not only insufficient availability at this surgery, but incompetent doctors too!"