John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Needed new bras, in Leicester and was helped by Roshni Surti what a lovely, helpful lady."
• "A staff named Mahsa from Aveda and origins helped me. She designed a wonderful gift box which made my wife really happy 😊."
• "John Lewis in Leicester has really upped their customer service game! Leah at the store desk is an absolute Angel. You can tell she really cares about people."
• "The staff in the store furniture department were absolutely amazing."
• "The young team in the Electricals dept were fantastic. We decided to purchase a flat screen TV. The entire team including customer service members were excellent."
• "A wonderful lady served me today, very knowledgeable about all products, extremely helpful, no pushing for sales just advice and guidance."
• "Was served by a lovely woman named Mahsa on the Origins counter and her customer service skills was 10/10."

Cons:

• "Can't ever find a member of staff to help when you need one."
• "Service very poor. Tried to buy headphones. No-one about to assist."
• "The lady at the till was not interested in helping anyone, she didn't approach us to ask if we needed assistance."
• "Very disappointing experience. Went to buy a present for someone and needed help from an assistant, after explaining what I was looking for she started to help but then another member of staff came over, interrupted, and asked her to do something leaving me standing there with no help."
• "The 'gentleman' asked me if I opened the box which I didn't."
• "No one serving on The Lancôme counter until a very tired member of staff, prompted by me, came over to serve but spent the whole time chatting to a colleague."
• "Staff are utterly stuck up and rude. They act like they are above everyone else!?!?!"

Product Quality and Selection

Pros:

• "It's John Lewis. Anything and everything you might need and lots of lovely luxury also."
• "Good quality goods at great sales price."
• "You might pay a little extra but customer service has always been great in my experience, plus on certain items like electricals you get extra warranty."
• "Most items have John Lewis 2 year own warranty included give you peace of mind that's make price wise good from other stores."
• "Awesome collection.. of all homeware and clothing but make sure you have in ur pocket to take them home.. next to parking building.. impressive collection.. and quality of the product is worth buying."
• "Decent competitive prices and good quality products 99% of the time."
• "John Lewis is a lovely place to shop they have some beautiful things in there and always top quality."

Cons:

• "Bought a HP laptop... they sold me a faulty item and charge full price."
• "They sold me a package really damaged."
• "Very very bad …..I liked to visit this store very much before, and the attitude of the waiters was very good, until I encountered their manager dealing with the return problem, the attitude was extremely bad, she is a racist."
• "I bought a lenovo laptop here for my university and after a few months the battery stopped working properly. It was still in guarantee although I did not had my receipt. When I went to ask for help in customer care at John Lewis no one helped me."
• "I bought a Maxi Cosi car seat from John Lewis Leicester last year... one of the seat belt straps and come off and the sun visor is broken."
• "Looking for sleepwear and lingerie extremely poor quality/poor selection and mish mash of lingerie."
• "Very Poor Customer Experience. Went in for a demonstration of the Libratone wireless speakers and none of the four speakers on demo worked."

Store Experience

Pros:

• "A great positive is that this store pretty much has its own parking."
• "The store is enormous, and there is an extensive range of household products and clothing on offer."
• "The store is very spacious and is set over 4 floors."
• "The store is connected to the Highcross mall and John Lewis offers parking which leads you to the mall."
• "John Lewis Flagship Store at Highcross Shopping Center in Leicester, is one of the most Stunning Modern Architectural Gems in Leicester City Centre!!"
• "This store is excellent. Set in easy proximity to the city centre and with bus stops adjacent it is easily accessible."
• "This store is massive and it is located in a very large shopping centre in Leicester."

Cons:

• "Occasionally I have work around the city center so I decide to use the highcross carpark, I walk through john lewis, and im not exaggerating whenever im in my work clothes(im an electrician) the security guards follow me around the store constantly asking me if im ok, with this suspicious look on there face? I dont want to be dramatic but its downright discrimination."
• "Followed round the entire store today by the security guard."
• "Can't see how this place is going to survive. Friday afternoon and more staff than customers."
• "Travelled to Leicester from Coventry to buy a TV that i wanted to pick up in store and was showing in stock in Leicester store, tried calling first but was on hold for 20 mins without luck, when reached the store they said the information online was incorrect, still showing in stock despite knowing they're out of stock."
• "I went in John Lewis today to have a look around the all four floor and I was look for a gift for one of parents but then I got follow from a security guard all the floor and he made me I am a uncomfortable."
• "The negative points were the carpark wasn't signposted well at all on the drive in to the city so we missed it."
• "No bicycle parking at the entrance."

Online and After Sales Service

Pros:

• "Online ordering with in-store pickup is easy, fast and efficient."
• "They tend to offer a good after sales service so I tend to prefer buying from them if the opportunity arises."
• "Every member of staff we either passed or were approached by was friendly, happy to help and knowledgeable."
• "Staff were very helpful and as soon as they saw the fault were very quick to provide a replacement."
• "Very friendly & able to deliver an expedited resolution where the online Customer Service fell way short of the mark."
• "Easy to get to, huge car park, which is now a pay by card system... Click and collect works well."
• "Amazing deals and they now have an own brand named 'anyday'. Much more affordable."

Cons:

• "Terrible experience with this store. Very poor after care service."
• "Worst service from tech support and escalations."
• "They will sent your iPhone for 28 days for repair without a loaner."
• "Very disappointing as they couldn't fix my fitbit which I only purchased in February."
• "They failed to deliver my package to me and then treated me like a criminal when I tried to contact them."
• "Disappointing Click & Collect service at this store in Leicester."
• "I ordered an item on Monday with standard delivery (within 5 working days). It was dispatched on the 5th working day from John Lewis to Royal Mail and Royal Mail are still her to receive it."

Price and Discounts

Pros:

• "I got 15 percent discount that was available for today which was very well appreciated."
• "They fact they price match on electricals is also really handy."
• "Most items have John Lewis 2 year own warranty included give you peace of mind that's make price wise good from other stores."
• "Great place. Just did a price comparison and it got granted on a 4k player."
• "I bought a television that comes with a 5 year warranty as standard you don't get that in many shops."
• "She sent a colleague to search in stock room and he found one – happy days! I saved £50 and supported a British company."
• "Love John Lewis always found products to be of good quality, staff customer service excellent & if ever have s problem or need to exchange there is absorbing problem they couldn't be more helpful, would highly recommend them"