Address: 1085 High Rd, London, N20 0PT, United Kingdom
Phone: +442031316115
Rating: 4.4
based on 303 reviews.
Customer Service
Pros:
"Spyros went above and beyond to assist me in finding the perfect car."
"What can I say, other than my recent visit to Audi Whetstone was exactly as I expected, friendly, courteous and professional staff."
"Great customer service. Really easy to book and arrange."
"Service advisor Gurdev Singh explained everything very well about what's being done in the service. And plus he offered me free brake fluid change as well."
"The lady I dealt with was efficient, super friendly and very helpful."
"Cannot recommend this Audi dealership enough. Everyone was friendly and attentive."
"Brilliant communication. 10/10 customer service. I had an undertray missing from my car and Audi Whetstone was able to get it sorted for me in less than 3 hours."
Cons:
"Incompetent dealers, avoid."
"They promise to phone but you don’t hear anything and then you rush to collect your car."
"Not the level of service I’ve come to expect from Audi, even allowing for Covid impact."
"Being a new Audi owner I was extremely disappointed with the overall service at Whetstone."
"Worst customer care. Bought a car a couple of years ago from them and have been wanting to discuss an upgrade for 3 months now. No one replies to emails and no one calls back."
"The service team are absolutely useless, they don’t know anything about cars or customer relations!"
"Absolutely disgraceful service."
Staff and Sales Experience
Pros:
"Joe went above and beyond to ensure I found the perfect Audi Q3 that suited my needs and preferences."
"Fantastic experience with Marius buying our approved used."
"Patrick worked hard to find me the best vehicle & get me the best deal as I did a part exchange from my old car."
"Joe was above and beyond helpful, helped me find everything I needed and more, an absolutely incredible asset to the team."
"Joe Tobias has been exceptionally amazing in helping me purchase my car and providing the best customer service."
"A huge thank you to Manny who was extremely helpful and patient with me when choosing my car."
"I got looked after Marius who moved mountains to make sure I got the car I really wanted."
Cons:
"Where do I begin, MARIUS (con) Whetstone Audi dealership... he sold me the car for £35,000 (unwanted packages highest interest) he did not break this down for me which was very unprofessional."
"Manny was initially very upbeat and happy, but after I mentioned my budget, his attitude changed within a split second."
"Please avoid this place. Three reasons:... They don't give any sensible reason about it afterwards as well."
"Sales representative seemed to have an issue from the start."
"In the showroom, when I asked him what’s in the tech pack, he ignored me completely."
"Just because you are overbooked or stressed you cannot treat your customers that way."
"Terrible, belittling manager - stay away!!!!"
Service Quality and Efficiency
Pros:
"Received timely reminders and a great online checkin app ahead of time."
"The centre was socially distanced and there was no mixing within the building, keeping customers safe."
"Outstanding service from beginning to end."
"The service was completed swiftly by Faruk, a Master Technician who provided a walk-around head cam health check of my car, giving it a clean bill of health."
"From the minute I arrived on the site, I immediately was blown away with the great customer service."
"The premises are very pleasant and the staff dealt with me with their usual friendly and speedy way."
"Car collected, serviced and returned on time."
Cons:
"Highly disappointed! We were looking to buy the SQ8 e-tron from Audi Whetstone."
"We needed a new battery but they didn't have one in stock which was very annoying because we had to go to Euro car parts to buy one and then fit it ourselves."
"Efficient service cant fault that but: Cost was too high for an oil Change at £375."
"I am very unhappy with the staff. I took the car there for a transmission oil change and after this the car has a problem with the transmission."
"We made an appointment to see a car but when arrived the car was sold."
"The dealer charged me £365, and the issue wasn’t resolved."
"Do not rely on bookings you’ve made with them even its booked a month ago! Worst customer service experience on service department."
Communication and Follow-Up
Pros:
"During my wait I received an Audicam video of the underside of the car from Damian the technician."
"I received regular update, via text, on confirmation of signing in, notification on my car being inspected, email with webcam clip and finally a call advising that my car was ready for collection."
"Joe called me even though it was late on a Friday afternoon and asked me a few questions and then posted me possibly the best car sales video I had ever seen, his enthusiasm was admirable and this was without even meeting me."
"Jamie kept me in the loop from start to finish regarding my car."
"I really appreciated the phone call to report on progress and my car was returned in good time for me to go on with my day."
"Excellent communication throughout."
"Loved the video summary of the service results, plus free coffee and a freshly cleaned car to boot."
Cons:
"Having visited a nearby (terrible) Audi dealership in the last year, I didn't have high hopes for this one. How wrong was I...?!"
"He said he would call me to arrange the second test drive, but he never even bothered to do so."
"Details left for a car sales person to contact me but it's been 3 days now and I'm still waiting."
"No phone calls to keep me updated?"
"As I had not heard anything from them till 16:00, I decided to give them a call to see the status of the service."
"There’s nothing more I can do for you and I’m not promising when management can call you as they are busy."
"Btw, still haven’t received the confirmation email for the service booking."