Address: 297 Oxford St, London, W1C 2DY, United Kingdom
Phone: +442074938014
Rating: 3.8
based on 135 reviews.
Customer Service
Pros:
"Abdulhai offered a great service. He helped me transfer information from my old phone to my new phone."
"He was extremely helpful, he demonstrated us the S9 and transferred my data from previous phone."
"Went to get a replacement sim after a phone was stolen....Was served by Nino who was exceptionally helpful."
"Very pleased with the help I recieved from Pedro the assistant manager."
"I bought a phone and a pay as you go card for my vacation in London. Excellent service from Madalena and a gentleman."
"Really friendly service in particular by Khalidur who took the time to explain all the contract details."
"Extremely helpful staff who knew their products and services well, and helped guide me through a non-straightforward upgrade."
Cons:
"After they fail to send me a replacement SIM card by post knowing that I waited for nearly 6 working day."
"Terrible service from Daoud...Daoud was reluctant to help, got frustrated when I had to explain everything to him again."
"Customer service are so rude, act as if they don’t want to work."
"Pushy salesman, not showing us all available plans and tried to sign us up for 24 months."
"Employee named Karla was extremely abrasive and aggressive and refused to help me with a refund."
"Rubbish 3! Open an contract, also move my number bck to 3. It's nearly 2wks it's stressing me out."
"Whatever you do, do not choose three to be your internet provider."
Staff Competence
Pros:
"The advisor by the name of Abdulhai explained everything properly, no rush no hassle. Very friendly staff very clean store."
"I would give 6 stars to Abdulhai if I could!!!"
"Although there were lots of people in the store I didn’t have to wait long before Rochelle came to help me."
"I came to this store to reset my phone, which I couldn’t do myself. Samsung reps Haseeb Zahid and Nathaniel were very helpful."
"I popped in the other day in urgent need of a new phone for work. A wonderful employee named Joselyn was able to quickly get me set up."
"Frohar Khan at Oxford Street was outstanding, and she was a superstar."
"Rocky was the best customer advisor ever."
Cons:
"The issue was with SATNAV, and when I clearly demonstrated the issue to her TWICE she had the audacity to tell me that was just the way it worked."
"For two stores to be on the same street and to be on two completely different ends of the scale on service is ridiculous."
"Staff wanted to help but were unable as only one staff member seemed to have the knowledge to answer any questions beyond selling a phone."
"Black guys was extremely unhelpful, all he did was tell me to wait for a sim for about 45mins."
"One of the agents, Olga, was rude with us and not answering our questions.. we bought SIM card from Heathrow airport vending machine and the card was not activated."
"As many of other customers, I got no service at all here. A female staff with blonde hair wasted me a lot of time to fill in an online form."
"Terrible in-store service. Staff constantly requires help from supervisors."
Product and Service Quality
Pros:
"Me and my hubby got a very good customer service from Razvan, he wasn’t pushy, which was very good."
"Amazing customer service received from the staff at the Three store at Oxford Street. Extremely knowledgeable staff and eager to help."
"Very knowledgable and helpful staff. Big thanks for Razvan who is professional and helped me to solve the problem of inactivated SIM card."
"Came on Thursday to get 5g broadband...glory a member of staff who was fantastic amazing customer service from her."
"Just visited the 3 store, have been served by a lovely young man, big shout out to “Zayd İbrahim” brother."
"I'd been wanting to set up a contract for a couple of weeks and was assisted throughout by Relohn who was incredible."
"Efficient and Friendly staff."
Cons:
"Bad service. They try to force you to do annual contract and they don't want to sell 'pay as you go sim card'."
"Came in to three store to get a new contract got served by a blonde girl very loud very talkative very inappropriate."
"Thinking of switching to another provider in the future."
"Went in with an iPhone that wouldn't turn on after just having it for one year and the manager Craig was very supportive."
"Got ZTE Blade v7 for my Mum and it turns out this phone have monospeaker."
"This is the WORST network ever. The calls keep dropping."
"So upset, this store is not delivering what is promised...I took 12 month contract and the staff told me that I can cancel it within 14 days or move to monthly rolling!"
Customer Experience
Pros:
"I would like to take opportunity to say thank you for professional team support."
"I popped into the store and an amazing young man called Zayd really helped me out."
"We went in to get a new phone with my wife and a lovely advisor named Aaron served us and got my wife the best deal."
"I was very happy with my visit at the Three store, opposite John Lewis today."
"I can only say amazing things about the three network. Their service is outstanding and the team are wonderful."
"I was amazed by her service, professionlism & knowledge."
"This the best three store I've been to, I bought a phone and got all my information transferred from my old phone without any issues."