The Plough Beefeater Reviews Summary

Service

Pros:

• "Our waitress, Abi, a delight and cheerful."
• "Service was very good as well, all served with a smile and a friendly chat."
• "The two staff that were on because we were early were absolutely brilliant."
• "Thanks to the waitresses and of course the chef's."
• "Staff were efficient, polite and professional."
• "The service was excellent and our waitress Donna was very attentive."
• "Our waitress Alison is a wonderful person. Her customer service was top notch and couldn't do enough for us all."

Cons:

• "Service times for food were slow, 2 hours to serve only 7 people."
• "Unresponsive to request for the bill."
• "Service not good had to wait a long time for meal my wife coke was on bar for a long time."
• "Only reason that the service was poor was that there wasn't enough staff on."
• "Had to wait 10 mins or more for a table to be laid even though there was plenty already laid up."
• "We were told there was a 20 min wait on food. 45mins later the plates of cold food arrived."
• "The service was absolutely shocking to be fair non existent."

Food Quality

Pros:

• "The ribs were very flavorful."
• "Risotto was great."
• "Lovely food and all fresh and hot, we wanted the steak as medium rare and was all perfect."
• "The food was very good."
• "Food was hot and very tasty."
• "Our food was lovely, steak nicely cooked, chips nice and fluffy."
• "The food was delicious and perfectly cooked."

Cons:

• "Mostly our group's mains were badly presented but on the whole were edible."
• "The rest of the plate looked extremely sad."
• "Chicken wings to start were still frozen in the middle - unbelievable."
• "The food reminds me food warmed up in a microwave and also everything is just deep fried to make life easier."
• "The food was average at best but service was very good."
• "The food itself was ok for the price."
• "Food was typical chain fare - our choices Smothered Chicken and Sirloin Steak - but food was tasty and well cooked."

Ambiance & Cleanliness

Pros:

• "The pub was smart looking and clean."
• "Nice place for friends and family get together."
• "Venue was nice and clean and great size."
• "Decor was nice and fresh looking. Toilets very clean."
• "Nice clean place."
• "Photos show the food and cleanliness of restaurant."
• "The breakfast spread at this BEEFEATER is extremely varied, lots of cereal, juices, pastries, bread, I chose the full English, it was hot, freshly made and cooked just right."

Cons:

• "Atompshere was awful had people sat right next to us, we may as well have dined with them."
• "Pub felt cold. Was not warm until moved nearer to grill area."
• "The restaurant was cold so uncomfortable to sit in and the seats were clearly worn and had patches, which were peeling off, to try sort the problem."
• "Standard of cleanliness left a lot to be desired."
• "Restaurant really needs a good facelift....torn seat covers, tables that need restaining and paintwork that is dark and dingy and needs a good clean or redecoration."
• "The carpet was dirty and needed a good hoover."
• "Music too loud for time of day."

Value

Pros:

• "We saved £19 but the 4 meals and 3 drinks was still £68 so special occasion not every day for us."
• "The breakfast is very good especially as kids eat free."
• "Slightly pricey but I think that's average for where it is located."
• "Reasonably priced good food."
• "It's the sweet spot between quality and value for money."
• "The prices on the new menu were a little high but signing up on the website gave us a 25% off food...."
• "With drinks it came to a measly 27 pounds."

Cons:

• "Disappointing quality for £36 just two meals 2 drinks."
• "I have found that the prices have gone up quite a bit so cannot really afford to go again."
• "Come on!! 4.99 for 2 prawns? 2.50 a prawn!"
• "For £14 I got smothered chicken that's was literally the size of the top end of a pint glass."
• "Both portions too small for the price."
• "Portions are TINY now. Salads look weeks old and inedible."
• "The pint of Coke was expensive though."

Staff Attitude

Pros:

• "The host was well mannered and very polite."
• "Waitress welcoming."
• "The manager listened to my complaints and offered us complimentary desserts."
• "Staff incredibly friendly and professional."
• "The staff was friendly and welcoming."
• "The service was friendly and prompt."
• "Our waitress Donna, was lovely and really looked after us and all the staff were very friendly."

Cons:

• "I think the bar tender was new and lacked friendliness and speed."
• "Manager walking around shouting other waitresses names. She seemed really hostile and just seemed like a she hated the customers if they had constructive criticism."
• "The manager got extremely arsey and sarcastic when I mentioned having to run the school run after their 35 minute attempt of trying to charge use £50+ pound for food that had already been paid for with the Groupon voucher."
• "Staff are very rude."
• "The majority of the staff looked angry and fed up only one staff member was polite the rest were rude rolling eyes moody face."
• "Two staff were rowing at front of house about 'no time off' - presumably they have staffing issues at the moment, but having a shouting match with your staff in public is very poor show."
• "The whole experience was over-shadowed by the aggressive behaviour of the chef."