GP at hand Reviews Summary

Appointment Availability

Pros:

• "I've been using GP at Hand for around a year now, have had many phone call appointments, face to face appointments, blood tests etc and all generall on time and easy."
• "You can get an appointment in around 10 mins sometimes and they've now introduced specialist appointments so you can choose to see a dermatologist, physiotherapist and more."
• "If you have more needs that need actual face to face appointments often then this service is not for you. If however you do not have any major issues that cannot be sorted out by phone calls and video calls then this is fantastic."

Cons:

• "Unfortunately it has now gone completely downhill, you have to wait 2-3 weeks for an appointment and no emergency same day appointments are available."
• "Been with them for a few years. 5 appointments cancelled in a row during the appointment time."
• "Now I can't get any appointments, and any good doctor that I had previously has left the practice."
• "Last year the wait time was around 5 days, however recently, 8-10 days seems to be the norm."
• "When I first started using the service around 4 years ago, I was able to have same day or next day phone appointments."

Staff Professionalism and Courtesy

Pros:

• "The staff I’ve encountered however have all been lovely."
• "The receptionists were welcoming and there was a nice waiting area. The nurse was kind and punctual."
• "Every doctor, nurse and physiotherapist I've interacted with through the app has been great - good at listening, attentive and understanding."
• "The doctors themselves are also great; empathetic and understanding, they take the time to listen and understand the issue and refer on where needed."

Cons:

• "This is not healthcare. The only people you speak to are customer service staff who provide the same kind of customer experience you receive from your broadband provider."
• "Rotten company. Stupid Stupid Stupid app problems, unprofessional rude customer service."
• "I had an appointment with Natasha Olayinka today, arrived 10-15 minutes earlier than time of my appointment, the very friendly receptionist checked me in and Natasha kindly saw me earlier than my actual appointment time."
• "I am writing this review to express my disappointment with the receptionists at 'GP at Hand' in Lille road. In couple of my recent visits to the surgery, I have found the receptionists to be extremely rude and unprofessional."

Efficiency and Reliability

Pros:

• "Babylon GP at hand has been a great discover during the last few years. Everything is working properly and I'll never be disappointed by the team of assistants, medical doctors and nurses that are working for this amazing service."
• "Very quick and convenient. Easily able to get a video appointment at short notice in the evenings or weekends."
• "Have been using Babylon for few times and the service was good in general."
• "Very quick and convenient. Easily able to get a video appointment at short notice in the evenings or weekends."

Cons:

• "After a video appointment, we went here for a blood test. The receptionists were welcoming and there was a nice waiting area. The nurse was kind and punctual."
• "I have been trying to book a face to face appointment for my newborn for more than 2 weeks, calling everyday, explaining the situation each time."
• "The app has been great so far but going beyond that the service is hopeless. In two calls on different days to arrange blood test appointments - something usually available on the day in my previous London clinic - I was told there were simply no appointments, not even weeks in advance."
• "Absolutely terrible. The GPS themselves are nice but there is no hand over from one appointment to the next and no follow ups and no ability to refer."