Lower Clapton Group Practice Reviews Summary

Appointment System

Pros:

• "The online system works well, twice in the last fortnight I have left a message in the morning and been called back within a few hours."
• "AskMyGP is a great way to get on the day responses to health questions, and you can vary how urgent it is."
• "I made a phone appointment and got a call back within an hour."
• "Had an amazing and seamless experience with this Practice/via askmyGP."

Cons:

• "They’re booking system is ridiculous, they promise to call back and never do."
• "The majority of them (both doctors and reception staff) are a bunch of incompetent, who constantly misdiagnose or misplace information."
• "ONCE you get an appointment the surgery is great, but getting an actual appointment is impossible."
• "Complete mess!!! The receptionists don´t have a clue about nothing. In total I have showed up three times for an appointment that either has been cancelled and I have been failed to inform or has not been put in the system."

Staff Professionalism

Pros:

• "Dr Shah was a pleasure to meet. He was informed, courteous and utterly professional throughout."
• "All the doctors are caring and friendly. Recently my family and myself were ill and the doctor Alex Knight, the care he gave us was beyond what these negative people are saying."
• "Fantastic service/practice. Dr Shah in particular is a very compassionate and competent doctor."
• "Everyone who gave this place 1 star doesn't know how lucky they are. On multiple occasions I have called at 11am, held for a few minutes, and been able to speak to (or see) a doctor on the same day."

Cons:

• "Very unprofessional receptionist, I register with this GP for one year and been countless times when I do book the appointment/blood test/traveling vaccines and the GP staff said its booked when I come to GP on the actual appointment day they say they can't see the appointment book on the system."
• "The worst! I haven't even successfully made an appointment due to horrible reception staff namely Viveca who is a nasty piece of work!"
• "Miriam Beeks Is one of the worst practitioners, my mum got discharged from the hospital been told to get follow up antibiotics by the Gp. Miriam Beeks Seen my request made online however she has completed her request without acknowledging it."
• "Had an altercation with one of the practitioners there as her car (white) was parked in a no parking area and blocked me and my baby from exiting my spot for 30+ minutes."

Patient Care & Service Quality

Pros:

• "Every medical professional I have ever seen at this surgery has been caring, knowledgable and engaged in whatever medical issue I have presented for me and my family."
• "A really good GP. I’ve been a patient here for almost two years, and have only ever had good experiences."
• "This is a really good, friendly practice. I have been registered here for 7 years and have always had a good service."
• "Fantastic doctors. I’ve lived in many areas in London and this is by far the best doctors I’ve been to."

Cons:

• "They refused to prescribe me important meds without a review, but getting an appointment is impossible."
• "This GP surgery is awful, they don't even deserve one star. They have no idea about what they're doing. My mother does not receive the care she needs when she has long term health issues."
• "It used to be a great health center but since they changed the appointment system it has gone down hill. Cant even phone up to make an appointment all you get is automated voice."
• "Will be reporting this surgery to the ombudsman and if you value your families health do not use this surgery."