Steam & Moorland Garden Centre & Machinery Centre Reviews Summary

Cafe and Food Quality

Pros:

• "Stopped over on way home very good tea and coffee pleasant friendly staff relaxed atmosphere able to enjoy and rest before onward journey home."
• "Food was reasonably priced and was very tasty."
• "The food was lovely, we were served the most amazing hot chocolate with cream and marshmallow’s."
• "The cafe/restaurant serves good food at a reasonable price."
• "Lovely food and very pleasant staff in cafe."
• "Had lunch today it was delicious, friendly staff and good atmosphere in lovely new restaurant."
• "Lovely place to visit, the restaurant is first class. We had a Sunday lunch and it was delicious."

Cons:

• "Cappuccinos from a machine rather than freshly made, they were weak and watery."
• "The food leaves much to be desired."
• "The lunch we had today was terrible, the sausage and cheese melt was absolutely disgusting and the plaice strips were also terrible."
• "Breakfast on 18th July 2021 was dreadful. Hard bacon and dry sausage."
• "Cakes were very synthetic and clearly bought in."
• "The first visit I had a panini which was quite hard and overcooked."
• "Table hadn’t been cleaned and the quiche was a bit overdone and uninspiring."

Customer Service

Pros:

• "Staff are very friendly and helpful."
• "The gentleman on the till had exceptional customer service skills."
• "Stuart and the other young lad were brilliant. Very helpful and extremely knowledgable."
• "Staff are helpful and friendly."
• "Great garden centre, staff are friendly and helpful, restaurant area very clean, and food is served timely and very tasty."
• "Great place to go for either a quick snack or a full meal. Great service and staff."
• "Always like to pop in when down, this way from Ayrshire every year... love the engine shed, great value, great selection of everything to eat & buy whether a gift, clothing, or for the garden, great wheelchair access guys!! (Lift in situ)...."

Cons:

• "The cafe looked clean and the food was nice but the lady behind the counter was unfriendly, and made it clear that they would be closing very shortly."
• "Staff member didn't look thrilled to be working!"
• "The staff were rude, the place is overpriced for poor quality service and food."
• "However the rest of the staff appear to be more interested in being awkward, argumentative and will find any reason to mock rather than assist and help."
• "Very rude. Total disregard for disabled customers."
• "Not a particularly pleasant experience popped upstairs to use the Loo and ended up with some female member of staff shouting her head off at me."
• "Frankly, arguing about a customer review in the manner that they have should speak volumes about the place."

Pricing and Value

Pros:

• "I also checked the Charles Taylor 2 seater bench and found that was £10.00 cheaper at Cottingham and included delivery."
• "The prices are very good and offer good value for money."
• "The one I was interested in had a whole £50 off the list price."
• "The Zest Garden Arch was marked as 'discontinued' and a quick check on my phone found one at just £99.00 inc Delivery."
• "Called in for Sunday morning coffee saw the roast beef and Yorkshire pudding and came back an hour later for 2 Sunday roast, and we were not disappointed it was fantastic would recommend this to everyone it's bargain."
• "Nice menu, good prices. Cakes to die for."
• "Lovely clean cafe with quality, reasonably priced food."

Cons:

• "A little shocked at the prices for the secateurs though as my secateurs cost me around 96.00 pound when most over places are between £65.00 and £85.00."
• "Like many garden centres these days, the plants seem like an afterthought to all the other expensive stuff they sell."
• "Got to be honest here, the garden centre is horrendously overpriced and many of the outdoor plants were in poor condition."
• "The staff were rude, the place is overpriced for poor quality service and food."
• "Overpriced and casual approach."
• "Liz told me there was no movement on price and I would have to dismantle it myself or they could and deliver it for an extra £20.00."
• "When I called in myself, credit card at the ready - I was told when I enquired that there were no discounts."

Facilities and Accessibility

Pros:

• "Lift if you can't do stairs... Toilets are in the cafe..."
• "There is a lift to the cafe suitable for wheelchairs and buggy's."
• "Plenty of disabled parking too and a lift to the cafe."
• "Ample parking on arrival. Disabled access via lift upstairs to the cafe."
• "Nice garden centre on the outskirts of Pickering. Excellent pleasant cafe upstairs with inside/outside seating."
• "It also has a sun terrace which is lovely if you like eating outside."
• "A large indoor eating area with a small area outside if you prefer."

Cons:

• "Not much parking available, then I parked in what I thought was an empty space, then realised a very small sign 'do not park in front of here'."
• "Good basic meals, but sat close by toilets and a bit smelly."
• "Greeted inside by ear-piercing screeches from a caged parrot."
• "The entrance into Steam & Moorland from the road can be tricky to find for first time visitors."
• "However the rest of the staff appear to be more interested in being awkward, argumentative and will find any reason to mock rather than assist and help."
• "Very rude. Total disregard for disabled customers."
• "Thank goodness we hadn’t bought an expensive mower or similar there and had problems with it as their customer care seems somewhat lacking in our opinion."

Atmosphere and Experience

Pros:

• "Lovely atmosphere little trains running around was amusing to see."
• "This place has a fantastic array of goods and a popular cafe."
• "Love the trains running round the room."
• "The Christmas display is nice and welcoming but moving further through the garden centre things changed."
• "The restaurant upstairs is fabulous and always clean and serves lovely food."
• "The cafe serves great food and has a comfy, pleasant atmosphere."
• "A great place to enjoy browsing and eating out."

Cons:

• "Overall very uninspired."
• "The food leaves much to be desired."
• "Garden centre looked good but cafe was pretty basic."
• "The gentleman on the till had exceptional customer service skills."
• "Table hadn’t been cleaned and the quiche was a bit overdone and uninspiring."
• "Frankly, arguing about a customer review in the manner that they have should speak volumes about the place."
• "Over Xmas/New year 2021-22 we bought a fresh batch of 12 bags only to find on opening 4 in a row that had wet and mouldy logs in them."