Natural Enhancement (UK) Ltd - Semi Permanent Makeup & Training Academy Reviews Summary

Professionalism and Skill

Pros:

• "Tracey is very professional and thorough and I would highly recommend her services."
• "The team at Natural Enhancement are true artists and I trust them implicitly."
• "I trained with Natural Enhancement last year and needless to say their expertise and training was very in depth and has made such a positive impact on my technique I now use in salon."
• "The entire team was welcoming, very professional and very knowledgeable."
• "This company sets the gold standard in the industry. I chose to train with natural enhancements purely because if you want to be the best, you have to work with the very best people."
• "Tracey, the Founder and CEO, is a master of her craft."
• "Sylwia is the most patient and skilled microblading technician and I am always thrilled with her work."

Cons:

• "When I asked to fix it for me, they wanted to charge me another £150!"
• "Had my eyebrows done 6 weeks ago and they have already faded away to nothing, my top up appointment was today but I was running late and told to not bother coming."
• "I ended up with really dark ashy, thin and arched brows. The opposite of what I wanted."
• "Unfortunately, very little pigment was put into my skin and it looked very sheer."
• "These people are not experts in brows when it comes to people of colour but they will happily take your money and put in some pigment, not caring if it turns out to be the wrong colour."
• "After 1 year I have been for the colour boost and this time when I asked Silva to pay more attention to an area where I have a scar, she got irritated by my request and treated me as if I were a stupid, annoying child, getting rid of me in a very rude way."
• "Please, stay away from this place! Unprofessional staff and absolutely horrible treatments."

Customer Service and Experience

Pros:

• "The customer service is excellent, and I can't thank Tracey Simpson enough for my beautiful new brows."
• "Natasha who looks after customer bookings and communication was attentive, friendly and supportive."
• "The ladies that work in the office are always really professional and friendly and make you feel at ease."
• "The staff were very friendly and professional."
• "The team were extremely friendly and listened and seemed to know exactly the look I wanted."
• "I am always made to feel welcome and treatments are always tailored to my requests."
• "The staff were extremely helpful at all stages of the treatment."

Cons:

• "Whilst I understand these things happen. It was 9.20am, I had driven over 25 miles and no alternative appointment time was offered to me, no compensation."
• "On arrival for my top up I was left waiting for 20 minutes before the receptionist informed me, bad news the girl who is doing your treatment had an accident and we can’t see you today."
• "I am so disappointed with such a service, I blame myself going back there having had bad experience last year."

Clinic Environment and Accessibility

Pros:

• "The clinic is bright, airy and welcoming."
• "The clinic is aesthetically pleasing and very clean."
• "All treatments are carried out in beautiful surroundings."
• "lovely place! amazing atmosphere!"
• "The atmosphere was very friendly and welcoming."
• "Exceptional salon. Beautifully clean and shiny throughout with a calm relaxing atmosphere and modern equipment."
• "The Clinic is ultramodern, highest standard of hygiene. 1 min walk for Kew Bridge Overground Station or £10 Uber ride from Central London."

Cons:

• "Once the brows had healed, there was barely any colour on the thickened parts and, disappointingly, they were still grey and ashy."

Training and Support

Pros:

• "I have had very positive feedback from my clients to date and put this down to my great training and ongoing support I receive."
• "I trained with Natural Enhancement last year and needless to say their expertise and training was very in depth and has made such a positive impact on my technique I now use in salon."
• "During my course I was with Zoe on a one to one basis, she helped me to grow in confidence and learn extremely quickly."
• "The training itself is fast paced and quickly hands on, which is the best way to learn the skills you need to leave feeling confident and ready to work proficiently on your own."
• "Every topic is covered during the training which is extremely in depth - much more than I thought."
• "Tracey stepped aside from her schedule for an entire day, to offer me support and training in a one-on-one session."
• "I trained with natural enhancement 2 years ago. I felt so comfortable and confident after the course to complete beautiful brows on my own."

Cons:

• "Had my eyebrows done 6 weeks ago and they have already faded away to nothing, my top up appointment was today but I was running late and told to not bother coming."

Results and Satisfaction

Pros:

• "Happy with my eyebrows is an understatement! I have been pencilling them in since I was 13 years old and to wake up with perfect brows at 36 is incredible."
• "Time and care spent getting the right shape and colour resulting in a natural looking great result."
• "Everything looks really natural too."
• "My results are amazing and have superseded my expectations completely! I couldn’t be happier with the service I received and my brows are everything I wanted and more."
• "But most importantly, the results are simply spectacular and I’ve had loads of compliments and a boost in confidence."
• "Nothing is over done - you leave as you but just a beautifully enhanced you."
• "I am absolutely delighted with my eyebrows. Caroline at Natural Enhancement did an excellent job."