Wren Kitchens Reviews Summary

Customer Service

Pros:

• "All in all I'd definitely recommend Wren!"
• "We've just completed on a purchase of a new fitted kitchen and were guided expertly by Donna!"
• "Donna was a joy to work with, knew her stuff and full of enthusiasm - for you to get the dream kitchen you want."
• "We can’t recommend Worthing Wren high enough. Donna was excellent she really listened to what we wanted."
• "From the first design he was amazingly helpful and got us our kitchen in on a very tight schedule in time for Christmas."
• "Nothing but praise for the service we received from Wren’s Worthing branch and subsequent updating from Wren on delivery etc."
• "A large, light, well-designed showroom. Plenty of kitchens within the showroom to give you ideas. Fantastic staff on hand to help."
• "Fantastic service, from our first trip into their showroom in Worthing until delivery."

Cons:

• "We bought the whole package from Worthing showroom including kitchen cabinets, appliances, quartz worktop and installation in a hope it would make the process easier. We could not have been more wrong."
• "Please avoid at all costs. Horrific service from start to finish."
• "Absolutely shocking customer service. Completely unable to accommodate any fluctuations, minor adjustments."
• "Wren are very helpful until you’ve signed on the dotted line. Make sure you check your order and question anything that doesn’t make sense."
• "The showroom is lovely. The sales people and designers are brilliant but beware! After you have paid they are no longer interested."
• "Very very rude phone call last night, checking if i could still make my appointment for the following day which i said yes to."
• "One of the worst companies I’ve dealt with. Very unhelpful. Kitchen arrived looking like it had come out of a rubbish truck."
• "Worst customer experience I've ever had......... Very nice up to the point of taking your deposit......after that they have no interest in you ........"

Design and Planning

Pros:

• "The VR look at the design really helped us to envision the design."
• "Excellent from start to finish, the designer gave us lots of ideas that we took on board and so glad we did."
• "Donna was excellent she really listened to what we wanted and the price we wanted to pay. She came up with a super design."
• "Our designer was helpful, attentive and creative with suggestions. Late changes were taken with good grace."
• "From our initial enquiry our advisor/designer Donna, understood and was sympathetic to our requirements, and budget."
• "Ali in the Worthing Branch was very helpful, and was clearly a talented and experienced kitchen designer."
• "We had a fantastic experience with Wren and our designer Declan. From the first design he was amazingly helpful."
• "After weeks and weeks of back and forth choosing between Wren and Howdens, Wren won with amazing Olive shaker kitchen design and outstanding customer service."

Cons:

• "Initially our designer was super friendly but upon our return for the follow-up visit to view design everything changed."
• "Please avoid at all costs. Horrific service from start to finish. Our kitchen took 9 weeks from the delivery to installation due to errors with measurement taken by wren."
• "Unfortunately I had a new designer that obviously needed help to plan my kitchen. I have been informed she has since left Wrens but she left us we a few problems."
• "Dreadful experience due to planning and design mistakes had to source my own sink to rectify the problem, ended up with a completely different layout."
• "Shocking experience today. Had a 4pm appointment at Lyons Farm site with Gail. Arrived and given a card and told to look around and Gail would come and find us."
• "⛔️ Avoid this company. We needed to order 2 new drawers for our kitchen and they said we had to buy the entire unit again."
• "So far, I am more than disappointed with Wren and my honest advice would be to steer clear. The initial estimate had several things left off."
• "We recently done some drainage work at their Worthing branch.... that was 10 months ago, we are still awaiting payment after being passed around their office for an hour."