Address: Congregation Way, West Bromwich, B70 7PU, United Kingdom
Phone: +441215163273
Rating: 4.3
based on 131 reviews.
Service and Staff
Pros:
"By far the best thing is the staff, everyone we saw so so friendly."
"Our server, Nicole was really friendly and even offered to keep my dinner under the hot place while I fed my baby which was so thoughtful!"
"Very warm welcome from staff, everyone was so lovely…"
"Staff are mostly nice and friendly, come across a couple of moody ones once in a while, but I'm not really there to make friends anyway!"
"Food quality was fantastic but at busy times the person serving couldn't keep track of what table they were helping and therefore waits were long and drink refills took over 20mins."
"Staff were friendly though a little short staffed so waiting a little time before they could get to us to seat us though no fault of staff."
"Nice clean environment, was fairly busy but staff were attentive, both servers and chefs. Jessica was particularly friendly and accommodating."
"Staff were fantastic. Commendations to the chefs, and our server Dylan."
"Lovely place to dine in, sumptuous food, the staff are very friendly."
Cons:
"Waited a while for someone to seat us on arrival with staff walking past us."
"The staff seemed rushed off their feet to be honest."
"Service was the worst I have ever had. Ordered a 3-course meal. They gave us the starter then before we had even finished the main was brought out."
"Staying in the hotel next door, came in at 945pm, ordered some drinks and asked what time the bar closed and was told 11pm. Went to order a drink at 1020pm and was told the bar had closed at 10pm."
"Got there & was told it was Pie & Pud night. Apparently a pie & a dessert for just £8.99. No use to me as I was told they didn't have the only vegetarian option pie available."
"The offering would be improved by having a salad cart like Harvester/Pizza Hut, and also refills of soft drinks."
"Honestly where do I start...... Possibly one of the worst experiences I've ever gone through while eating out."
Food Quality and Variety
Pros:
"Food was lovely and good value for money, lovely clean restaurant."
"Good vegan choice on the menu. One of our group is vegan and said the hot dog was really good."
"There was an open kitchen which was an amazing touch you can see the chefs cooking… Food was fantastic full of flavor and Cooked to perfection."
"Carers get a free meal if you buy two meals for 9.99 for both you buy one and get the other meal for free."
"The food is generally nice, but there have been a few times I've come in and they've run out of food items on the menu, which means you don't always get the first thing you fancied."
"Food was good for the price, served hot. Decent special offers and loyalty card."
"My grilled chicken was succulent and tasty."
"Great place to have a meal out with a variety of food to choose, plenty car parking and staff very helpful and polite."
"Somewhere for the adults in West Bromwich! Tried here for the first time this afternoon. Very nice inside, clean, modern and fresh... The food was lovely (very filling and great prices) sadly, I was too full for a dessert but there's always next time."
Cons:
"We enjoyed every meal except the chicken dinner. The chicken was a weird texture."
"Been here a few times, it's an ok place to go for a cheap lunch with the wife on a week day, and only down the road for us."
"Breakfast is good and staff are good too and the hash browns could be cooked a bit better and veggie sausages are a bit hard."
"The food was good, I had 2 for £10 I think it was. The portion was small, but it was enough for me."
"Mostly fried food, chips burgers grills...my wife's food was lukewarm but seemed a large portion(smothered chicken)..I opted for fish and chips, although the fish was a decent size the batter was soggy, the mushy peas were watery."
"Had ladies lunch out. I had the gourmet garden burger which is the vegan option and tasted ok. The patty itself didn't taste of much in my opinion. And why was the onion all together? When you get to the middle most of what you got was onion. Coleslaw was ok. Chips was nice. Overall average. The rest of the party ordered desserts and they said they tasted artificial. Really could have been better."
"Great staff and they had lovely customer service skills. Ordered a £15 mix grill when it arrived at my table the steak was black and burnt and not edible the gammon was try and tuff the chicken breast was a little pink in the middle."
"The festive burger - camembert, steak and cranberry sauce - was the best burger I have ever had. The chips were great too and the halloumi fries were nicely done!"
Ambience and Environment
Pros:
"The place has a nice cosy atmosphere. The staff at this restaurant was very friendly and welcoming, and I thoroughly enjoyed my katsu curry meal."
"Fantastic meals and lovely staff. Excluding general. Manager whom tried to tell us a table pre-booked we may not get?"
"Nice clean environment, was fairly busy but staff were attentive, both servers and chefs. Jessica was particularly friendly and accommodating."
"This place is like an oasis in the middle of West Brom. So underrated. Lovely fresh food (some of the best sweet potato fries I've ever tasted), nice drinks and super friendly staff."
"Went for evening meal as it was too hot to cook at home. Our server was Joey who is a very attentive and polite young man. As usual the food was spot on."
"This is a beautifully-designed restaurant/pub. The food is lovely too."
"What a lovely place and a fantastic breakfast!"
"Great place, very nice and clean inside. Staff are really friendly and helpful. Food was fantastic."
"Nice bright and airy place. Easy on the eye. Modern. Cosy. Colourful."
Cons:
"We like this brand of pub and normally go to the Lakeside in Oldbury but thought we would try here for a change. The atmosphere and service is definitely better in the Lakeside."
"Overall it was ok but will stick with the Lakeside in future."
"Staying in the hotel next door, came in at 945pm, ordered some drinks and asked what time the bar closed and was told 11pm. Went to order a drink at 1020pm and was told the bar had closed at 10pm because 'there was nobody in there'."
"It has a nice atmosphere, the staff are welcoming, there's a good selection of food and it looks nice on the plate when it arrives and always tastes good to me."
"Expensive drinks and food. Nice place. Good décor. Went on a Friday evening to be told 30 minutes wait for a table. Half the tables were empty. Maybe have more staff available to speed up service."