Currys Reviews Summary

Customer Service

Pros:

• "Really kind and empathetic service from the manager Graham and his staff, Stephen and Kevin."
• "Great experience with a helpful female staff member who replaced a set of headphones."
• "The woman that served me was brilliant."
• "Staff helpful. Wide selection of goods. Good experience."
• "Great service and advice from the Sony expert plus the lady assistant who arranged delivery."
• "The girl who helped my daughter to choose a new phone was outstanding."
• "Had a lovely lady serve us today as we needed a new cooker."
• "Friendly helpful staff. Always a bit more pricey but you pay extra for good customer service."

Cons:

• "My son enquired about a laptop but the manager wouldn't accept established company eBuyer."
• "Asked for help about a product the older lady that was working there didn’t have a clue."
• "Not enough staff to help they walk past you as if you don't exist."
• "Staff stood in groups chatting away showing no concern for customers in shop."
• "Service was poor. Waited about 30 mins for an assistant to help me."
• "Computers wrongly advertised, staff generally unhelpful or disinterested."
• "Poor customer service. Expressed no interest once I said I was enquiring about a product."
• "Not impressed. Staff were extremely unhelpful and totally lacked empathy."

Product Availability and Selection

Pros:

• "Looking for chest freezer not many on display, but managed to get one."
• "Great experience made better by the young assistant Rachel that served my Husband and I."
• "Nobody knows more about televisions than Billy. A real professional, lovely guy."
• "It's very hard to find a kettle without plastic inside. Finally seen this one in curry's."
• "Great big store. Has good selection of a lot of products."
• "The several times that I have visited or made a purchase from this branch has been user friendly."
• "Large store with a wide variety of goodies for every ones material needs."
• "There's always that one woman that's pure moany and unhelpful."

Cons:

• "We tried to buy a Samsung 75 inch tv on there website and it was just a waste of time."
• "A smallish Currys in this Retail park in Dumbarton road but with all the electrical goods you need."
• "Absolutely terrible trying to buy a smart watch about half a dozen on display that they do not keep in stock."
• "All TVs we asked for were not in stock, also bought sound bar, waited 15 mins at front desk for items."
• "Only a fraction of stock on the website is actually available in store."
• "There seems to be less and less stock every time I go in unfortunately."
• "Very poor choice of monitors, staff totally disinterested."
• "The problem with this kind of stores is when you do not need any help, there are plenty of staff wandering."

Online and In-Store Shopping Experience

Pros:

• "Went there to pick an online order I made earlier and the whole process was excellent."
• "Very friendly helpful staff, excellent customer service experience."
• "Quick tip: you can find some really good deals on their website."
• "Not many large retail electrical stores left that you can touchy feely the items."

Cons:

• "Absolutely disgraceful!! Ordered a cooker about 1-3 months ago. Paid full balance."
• "Ordered a washing machine with next day delivery. Next day order still showed as pending."
• "Messed up online order. No email tried all 3 numbers I could find couldn’t get through."
• "I placed an order online then tried to cancel it I was told it was cancelled then 2 days later."
• "Had ordered a kettle to collect here didn't hear back after a week went in my order was lying there."
• "NOW CLOSED FINNIESTON STREET. Inside this place, we have a Carphone Warehouse."