Bourne & Hollingsworth Buildings Reviews Summary

Service

Pros:

• "Staff is friendly, extremely accommodating, and there's many of them."
• "Evyn was our server and she couldn’t have been more helpful, she was there for everything we needed but not intrusive."
• "The service was good, the waiters/waitress had a very kind demeanour."
• "The staff at Bourne & Hollingsworth are always 5* going above and beyond to keep me or any other guests happy."
• "Service was impeccable and friendly, from booking all the way to small requests on the day."
• "Service from Evyn was awesome, really attentive and so chilled, a genuinely lovely experience."
• "Staff were very welcoming and friendly with good suggestions about the menu."

Cons:

• "The service was a bit slow."
• "Really poor service. We were seated 30 minutes late."
• "In terms of the bottomless brunch part, they were very slow to refill glasses."
• "Distinctly average food with very poor customer service."
• "We had to constantly remind them to fill our drinks, and yet they still forgot certain drinks and took too long to respond."
• "Service is shockingly slow."
• "Waitresses never came to us to ask for refills, we had to call them over which took ages each time."

Food Quality

Pros:

• "The food was also delicious, with examples below."
• "The Vegetarian english Breakfast was good."
• "Cocktails were good and a solid selection of non-alcoholic choices too."
• "Just perfect! We brought a number of guests from overseas with us and all the staff could not have been more accommodating, welcoming and fun - that and excellent food was very highly complimented by everybody."
• "Promise these are the best pancakes I’ve ever had in the UK."
• "The steak was cooked beautifully!"
• "Savoury brunch dishes are good but nothing outstanding, however the sweet dishes, especially the pancakes and French toast are amazing."

Cons:

• "Went for bottomless brunch - food was very average."
• "The salt beef dish was average and covered with mustard to mitigate the real taste."
• "The food at the bottomless brunch was very below par."
• "The food itself wasn't that well presented and didn't taste special."
• "The food was ok, but we've definitely had better in other locations for the price it was."
• "The pancakes tasted like fried flat doughnuts soaked in oil."
• "The food was ridiculously overpriced and felt like a complete waste of money, because of how unexceptional it was."

Ambiance & Decor

Pros:

• "Enjoyed a lovely bottomless brunch with friends for my birthday - really reasonable priced for London."
• "Gorgeous, quiet location and very 'instagrammable' style with plants everywhere."
• "The decor of the place is lovely, full of plants and with vintage/chic furniture."
• "Venue itself is really photogenic and pretty and seems like it would be a great place for a group brunch."
• "The main selling point is definitely the building itself, stunning interior and a really laid back but bustling atmosphere."
• "This is a great hang out on weekends for bottomless brunch. Beautiful decor, tropical theme."
• "The decor is gorgeous."

Cons:

• "The place can get busy as the food and decor are popular for Instagram."
• "The rose cocktail was pretty but wasn't very alcoholic and quite sweet."
• "A very pretty place but that is all this place is relying on!"
• "The interior design was pretty good, however, it’s just two specific areas that are designed with plants."
• "The place is very instagrammable when you look it up but the whole experience left much to be desired."
• "This place puts its efforts into Instagramable decor and handing out bottomless cocktails rather than the food and as such the meal is hugely overpriced."
• "Venue is beautiful. This is where everyone takes their Instagram pictures."