Rozay Lounge Reviews Summary

Staff Service

Pros:

• "Staff were very friendly and at tentative."
• "The staff are professional and friendly."
• "The staff are extremely friendly and welcoming. Customer service is 10/10."
• "Great customer service and very friendly and attentive workers!"
• "Very good service (from Egyptian called Mohammad)."
• "Service by Mohammed was friendly and efficient."
• "The staff are extremely friendly and helpful."

Cons:

• "Staff were rude and arrogant."
• "The waiter virtually threw the menus at us, it took 15 mins to be even asked if we wanted a drink."
• "The staff was not attentive at all, we waited 40 mins for the charcoal after we got our Shisha."
• "There is a short guy who’s losing his hair who tops up the charcoal who is really rude."
• "The place it's nice but..... the customer service is very unprofessional and rude."
• "Such knavish staff, you have to twist their arms to change the Shiah’s charcoal."
• "They had very disrespectful, annoying staff."

Food Quality

Pros:

• "Food was tasty and is a great place to for lunch or light dinner."
• "The food at Rozay is great. That never disappoints."
• "The food is well presented and generally tastes good."
• "Food was nice as well."
• "The food is scrumptious, honestly so so good."
• "The food there is very delicious and the tea and dessert was really good too."
• "Food was so tasty, the desserts were especially mouth watering."

Cons:

• "The food was not very nice at all."
• "The food wasn’t anything special."
• "The bread was rock solid to the point where we had to ask for a refund, the rice was stale."
• "The lamb chops and lamb shish tasted unseasoned and we're not fresh."
• "The chicken tawouk was hard wasn't cooked properly."
• "The food arrived and all meats were over cooked and burnt."
• "I strongly believe the food was undercooked."

Atmosphere & Decor

Pros:

• "Rozay lounge is truly a special gem!"
• "This is the go to for every night any night!!! Such an incredible place!!"
• "It's very shabby chic and such a chilled out place."
• "The whole place has an amazing atmosphere."
• "The atmosphere is lovely, full of energy and very lively."
• "The atmosphere was so positive and buzzing, such a lovely place to chill with friends or socialise with people."
• "The decor was really pretty and it has very cozy atmosphere."

Cons:

• "The place was so packed and very hard to move around."
• "You feel squashed in there."
• "No social distancing what so ever."
• "It was very crowded and inside had no air conditioning was super hot."
• "The place was just quite tacky."
• "Very run down and small."
• "The chairs had holes in them after being burnt."

Shisha Experience

Pros:

• "Good modern shisha that lasted well over 1 hour."
• "The shisha lasts for a considerable amount of time which makes the whole experience even better."
• "Shisha is fantastic quality, pipes, equipment, etc. all of high quality."
• "Recommend to try their premium shishas/hookahs (especially the frozen berries one), food & their cocktails are out of this planet!"
• "Shisha was very good try the frozen berry..it's amazing."
• "Shisha was really good too which is unusual in London!"
• "The quality of shisha reminisces the authenticity of the Middle Eastern culture."

Cons:

• "The food is good; shisha however, not amazing anymore."
• "The Shisha wasn’t really smoking properly."
• "The shisha isn’t the best at all."
• "Coal switch was a bit slow."
• "Looks like this is a place for Arabic people only as the shisha guy was constantly seating and smoking at other tables with his friends ignoring us."
• "The shisha experience was great too."
• "The best part of our experience was the shisha."

Value & Pricing

Pros:

• "Food and cocktails are great, affordable shisha prices."
• "All very reasonably priced."
• "Great value for money, definitely worth the visit."
• "Was surprised to see that they sell Savacco brand and the price is reasonable."

Cons:

• "The prices are quite high for what they offer."
• "Not sure why there is service charge when you hardly receive any service."
• "I went there a few times but the last time I was there they charged me £6 for tax; I didn't check the bill because I have been there a few times. But I think it’s overpriced."
• "Prices differ to that shown on website."
• "The food quality is very low but the prices are expensive."
• "Pretty with the plastic flowers and pink chairs and good location, good for people watching. However, food portions are small and pricey."
• "The service was very bad let alone the mandatory service charge for very bad service."