Rassam's Creamery Sheffield Reviews Summary

Service

Pros:

• "The ambiance at Creamery is cozy and inviting, with cheerful staff ready to guide you through the menu with expert recommendations."
• "The staff were friendly and helpful."
• "Service: An organised team providing excellent service however from time to time the establishment may be very busy."
• "Fantastic service and consistently good desserts every time."
• "Super service from lovely Aiham. Welcomed us for a birthday party and provided us with amazing service!"
• "Staff are really nice. Manager is a decent lad."
• "Very polite staff, timely and efficient service."

Cons:

• "Extremely long waiting time, food took ages to arrive as well, really wasn't worth the wait or money..."
• "The person serving us forgot our ice cream ...then we reminded him of our milkshake... so our order came in bits n bobs which was a mess..."
• "Called the restaurant and the manager was rude, kept me on hold then said I had 'only' ordered over an hour ago."
• "Staff said 10 minutes, 20 minutes later no one had made it, wasn't even greeted with a smile or an apology."
• "Man came over to take the order and was more interested in talking to his friends on the bluetooth than customers!"
• "The man serving us was very rude."
• "Went to this establishment on the 11th of June with a friend. Upon entering we were ignored by the waitresses."

Food Quality

Pros:

• "Nice clean place, excellent desserts."
• "The peanut butter stack is really good."
• "Great icecream and cheesecake!"
• "Food was lovely. I had the peanut butter stack."
• "This place never fails to deliver the most gorgeous desserts ever, always prepared to a high quality, the hot cookie dough is to die for 🤩!"
• "The desserts were hot and tasty, milkshakes thick and creamy would recommend Rassams to anyone."
• "Food: we had the 6 flavour pancakes and each flavour was delicious, not too overwhelming or sickening."

Cons:

• "The quality at this place just isn’t there. And for the price you pay, it’s really not worth it."
• "The mocktail tasted like diluted lemon juice and the fondue chocolate was not warm."
• "Cookie dough was only sugar and flour."
• "The 'oreo' cookie dough was just white chocolate chip cookie dough with a crushed oreo biscuit on top and really not very nice."
• "Apple crumble had a funny taste to it."
• "Everything had the worst taste ever."
• "Absolutely disgusting! Ordered waffles with ice cream. The waffles were over cooked and tasted of cardboard."

Value for Money

Pros:

• "I ordered a freak shake which was huge but a really good value for money at only £10 for ice cream, candy floss, 2 cake slices and a milkshake."
• "Prices are very reasonable for larger families."
• "Staff is lovely and the portions are massive for the prices - great for sharing."

Cons:

• "No clarity on pricing, asked if wanted ice cream with cake which is £1.99 on menu. then got charged £4 for two small scoops of ice cream."
• "Very disappointed, we've ordered 4 kids milkshake and 1 adult. The kids milkshake is so small like mini size and charging for £3.99."
• "However the desserts at Rassams are very tasty, they are also ridiculously overpriced and often not prepared properly."
• "The food was below average and nothing was great about the service besides the highly priced items."
• "Also Tea should be in a pot or in a bigger cup, not worth the small cup for the price."
• "The waffle did not have Nutella sauce as advertised, instead it was a chocolate sauce that tasted cheap which you can tell by the colour and consistency."
• "Great place for dessert but pictures of there food can be deciving as I was told if you want your dessert to look nice it will cost more and is only available on certain days."

Atmosphere and Cleanliness

Pros:

• "Clean and tidy interior, the air con was on full blast."
• "The decor was beautiful and inviting, with warm lighting and comfortable seating that made me feel right at home."
• "The place is nicely fit out great place for bringing family."
• "It’s very clean and has a nice atmosphere."
• "Hygienic and comfy seating with friendly staff."
• "Nice, clean and friendly atmosphere."
• "Overall, Creamery is a true haven for dessert lovers. With its exceptional flavors, top-notch ingredients, and welcoming atmosphere, it's a place where every visit is a sweet adventure waiting to be savored."

Cons:

• "They made us sit on a dirty table which was wobbly and next to the bin."
• "We usually love ordering from here but the apple crumble we received had 3-4 pieces of sharp white plastic inside."
• "No parking."
• "Finally when my hot desert came to the table it was cold, we asked for water 6 times before we were served, even then the glass cups weren't clean."
• "Also ordered churros which were awful and orange chocolate cake that wasn’t fresh at all."
• "The 'oreo' cookie dough was just white chocolate chip cookie dough with a crushed oreo biscuit on top and really not very nice."
• "Absolutely disgusting! Ordered waffles with ice cream. The waffles were over cooked and tasted of cardboard."

Delivery and Timing

Pros:

• "Delivery is always on time. It's become our weekly treat during lockdown! Highly recommended."
• "It arrived a bit earlier than expected which was great..."
• "Always brilliant service and food, arrives promptly, especially when the excellent delivery drivers (like Zak) follow the delivery instructions and are generally cheery and good mannered."

Cons:

• "The only catch is that you could be waiting 40+ minutes for a dessert."
• "Was busy when we got to rassams and had to wait 20 mins before being seated."
• "We ordered a delivery it took well over an hour to come maybe it was close to 2 hours."
• "It can also take up to 2 hours before it gets delivered, and even then sometimes you get a call saying it will be half an hour late."
• "Crap service, they take over an hour to deliver."
• "Waited over two hours on Uber eats for one crepe and a slice of cake."
• "Order took 2hrs to arrive."