KHF Reviews Summary

Food Quality

Pros:

• "Their homemade sauces(chilli mayo especially) hit the spot."
• "Fry food was fresh, service good, very busy place."
• "Their sauces are great especially their chilli sauce which has a nice kick."
• "Absolutely amazing, I travel 45 mins to get to this place and it’s worth the journey. Quality of food is beyond amazing, wings are so tasty and chips are done correctly."
• "By far the best pfc shop in town, their food is delicious."
• "The majority of customers (including myself) would argue that their chicken is better than KFC's."
• "The mayonnaise is always fresh, nothing like the other chicken shops around in London."

Cons:

• "Went there loved their fillet burger, next time went the prices increased well as the burger seemed cooked yesterday, hard and staley the chicken wasn't also cooked properly."
• "The grilled chicken burger had no taste to it whatsoever."
• "The quality has dropped recently, I don’t think they are hygienic enough."
• "The food normally ok but today the quality was really poor. Sloppy burgers that don't stay together and the chicken burger is soggy and doesn't have any crunch to it."
• "The wings taste really bland, almost watery. The grilled chicken burger lacks flavor."
• "The meat stank of rotten meat- chicken was OK but I had 10 wings missing too."
• "I don’t think they are hygienic enough whenever I buy food from there my 3 years old daughter gets food poisoning."

Customer Service

Pros:

• "All staff members were really nice and they were simply amazing with their services to customers Alhamdulillah."
• "Lovely food and lovely customer service each and every time me and my family visit."
• "The staffs are very friendly and polite."
• "The best thing has to be the service, the staff are nice and very very quick."
• "Staff are always looking after their customers when asking for additional request."
• "Bro with big beard gives some next level 5star personal customer service always!"
• "The customer service and staff there are exceptional- always so friendly and welcoming."

Cons:

• "One of the guys at the front is extremely rude though, his attitude stinks (which put me off)."
• "one of the staff of the member was a really really rude he wasn't just talking to me rude he was talking to other customer rudely as well."
• "Stuff are very rude and don't have good customer service."
• "This place has very good wings but the customer service at times is disgusting."
• "Horrible customer service and place is soo filthy tables are never cleaned and bin is always overflowing."
• "They were so rude with us."
• "Rude staff members customer service is an important aspect of any business most of the staff struggle to speak English and very rude and arrogant."

Price and Value

Pros:

• "Prices are one of the best you’ll get."
• "Great food, great service, great price."
• "I ordered a large chicken donner and chips and it was only £4.70 which is very cheap compared to other shops."
• "Price is great for the portions especially donner."
• "I have never seen meals as cheap as this anywhere, especially in London!"
• "You can't beat it for the price."
• "For merely £2 I was astonished to see that there was 2 large pieces of chicken a battered wing and an abundance of chips."

Cons:

• "Price increased for everything but that's due to inflation."
• "The prices are slowly on the increase which is a no no for a cheap chicken joint."
• "With recent price increase and smaller portions, it is questionable whether their food is now value for money."
• "KHF have increased most of their meals to the point that it is now considered over priced."
• "Expensive for eating. after paid money you never satisfy with your purchase because poorly size of chicken where you paid lots of money..."
• "On my recent visit, it would seem the KHF have really gone down in food but up in price."
• "Not as they used to be. Prices has inflated and also the food quality has been compromised by using alternative cheaper suppliers."

Payment Options

Pros:

• "Yes they are CASH ONLY but pulling over to the ATM to get their munch is worth it."
• "The staffs were very friendly. But remember, they only accepts cash."
• "BIG UP BOSS MAN ALI IN THE RED SHIRT FOR PROVIDING THE MAZZINA FLAVOUURRRRRRZZZZZZZ 🔥🔥😋"

Cons:

• "The only downside is that they don't take card payments."
• "Still don't take card."
• "Also it's 2023!!! How can you not accept any card payments or even contactless payments."
• "Bare in mind the prices have gone up due to inflation and they only take cash only."
• "Restaurant accepts card payments from selected customers."

Hygiene and Cleanliness

Pros:

• "Good hygiene rating and staff always have gloves."
• "The shops always clean, foods always fresh."
• "Very special team delivered today during my visit an excellent food and brilliant customer care."

Cons:

• "Please update the shabby decor though. Something modern and contemporary please!"
• "The quality has dropped recently, I don’t think they are hygienic enough."
• "Horrible customer service and place is soo filthy tables are never cleaned and bin is always overflowing."
• "Needs more regularly cleaning for customers eating in at the tables."
• "All in all a very bad experience, the hygiene in this shop was so filthy."
• "Also this place have staff that doesn't care about customer services, the guy behind the counter is unhygienic and doesn't wash his hands after picking his nose before serving the food."
• "Oh also to add on the list not forgotten about the time this place had rats running around inside the shop whilst customers were eating."