Currys Reviews Summary

Customer Service

Pros:

• "Duncan was great!!! Very helpful and incredibly patient while I decided between a number of different items."
• "Staff are friendly and not pushing you hard to buy in a hurry which is super important."
• "The staff member I spoke with was friendly and helpful."
• "I want to say a big thank you to an employee of the Curry’s store in Guildford - Rohan."
• "Staff were polite and helpful when choosing a laptop."
• "Can’t praise Duncan enough, had to wait until he was finished with another customer. which is fine, I’m a patient man."
• "When you can find a member of staff they are very friendly and helpful."

Cons:

• "No one could help me. I wanted to buy £500 speakers."
• "Comfortably the most incompetent staff I've dealt with of any company in years."
• "This store is the reason people shop online. There are never any staff to help and always loads of people hovering trying to get help."
• "Terrible customer service. Waited for 10mins in line watching the blundering staff look for customer orders and provide no apologies for the time waiting."
• "Service was shocking. No staff on shop floor offering help."
• "Appalling customer service. Rude to myself and a separate customer, no staff despite the store having only just opened when I arrived."
• "Absolutely no customer service whatsoever."

Product Availability and Stock

Pros:

• "TV I bought is great. Item was delivered to car by a friendly staff member."
• "When I have gone in for something specific they always seem to have it on the shelf."
• "Always a large and great selection of products with friendly and helpful service."
• "Large store with good range of products on display."
• "Good selection of products. Makes it more enjoyable to buy something when you get to see it first."
• "One of their relatively larger stores, which meant the item we were interested in could be seen and tested 'in the flesh' rather than just seen online."
• "All the staff were extremely knowledgeable and helped me pick the perfect TV."

Cons:

• "So, check online to see if an item is in stock. Item is available for collection doesn't actually mean it's there."
• "Stick levels in dome areas are low, the computer accessories for example."
• "Later, in the same store, the TV we wanted was also not available!"
• "Products on display are often not in stock, and there is always a 15-20 min wait at tills."
• "The staff here were fairly knowledgeable but the bottom line was I picked out 3 laptops that I would have bought but none of them were in stock."
• "So, it’s a massive store with lots on display - Great you think, well no! The warehouse is tiny and invariably has no stock."
• "Items frequently not in stock."

Staff Attitude and Behavior

Pros:

• "Great choice of laptops. Probably too many! Saw business staff and very helpful."
• "Went downstairs to buy headphones found excellent service and a manager who sorted the lack of interest staff and provided excellent staff service."
• "Igor was the Salesman at Curry’s in Ladymead who helped us with the purchase of our new TV. He was so polite and helpful and extremely knowledgeable about the product."
• "Had an amazing customer experience today in the Guildford Currys! James helped guide us on what TV we should pick out and explained everything about the TV's to help us find the perfect fit for us."
• "Came in to the store and for once there was this wonderful salesperson called Riccardo, who was knowledgeable and helpful and most importantly was interested in the customer."
• "Had a fantastic experience in Guildford Curry’s today. I first spoke with the manager, who was charming and then Igor who was just as impressive."
• "Also thank you to Sager who was really accommodating and smiling."

Cons:

• "The staff all University student they don’t get paid well they all leave."
• "Store full of staff, all bundled in twos and threes but never anyone on the tills."
• "I tried to make eye contact with a member of staff on the counter, who looked away uninterested."
• "Staff inside the store were universally lacklustre and disinterested in me as a customer."
• "No staff on floor to help."
• "The salesman's response was to belittle the request."
• "Staff are keen to upsell you instore but once they have your money the service quickly dissolves."