IMO Car Wash Reviews Summary

Category: Car wash London

Address: 57 High Path, London, SW19 2JY, United Kingdom

Phone: +442085439276

Rating: 3.7
based on 132 reviews.

Customer Service

Pros:

  • "Never been disappointed with the service apart from one time and the manager rectified the situation immediately so I would recommend."
  • "Since I’ve had a baby the car always gets dirty really quickly and they even go the extra mile and help me put the pram, car seat and all my bags back in the car for me."
  • "Service was brilliant and going to be using this as my usual."
  • "Amazing customer service and my car is always left SUPER clean and smelling amazing!"
  • "The guys who work there are lovely! Explain everything to you as I've never been before! Really easy to follow! Went through with no problems! And now my car looks clean again!"
  • "Service is good value for money but it’s the staff that deserve the credit 🌟"
  • "Great customer service."

Cons:

  • "Actual car wash was okay, however customer service was atrocious."
  • "ABSOLUTELY POOR CUSTOMER SERVICE BY THE OWNER THIS IS A TERRIBLE THING TO DO TO CUSTOMERS."
  • "Poor customer service. Visited and asked for basic wash but manager called fellon refused to provide the service as he thought my car needs premium wash."
  • "The staff are rude and don't care."
  • "Rude and aggressive staff!!! Hitting my car with a hand!!! Telling me move!!!"
  • "Oddly, the thing that strikes me is that the staff here are English - rude little chavs with a terrible attitude problem and no concept of customer service or basic manners."
  • "Very rude staff."

Quality of Car Wash

Pros:

  • "Good car wash, very cheap, maximum paid is Β£10 for super delux wash and wax."
  • "The best part is the interior clean as they are very thorough and make sure they clean everything and ensure that there is no water marks left on the car exterior."
  • "Very thorough hybrids wash approach means the attendants cover the places the machine wash misses."
  • "A very modern and sophisticated car wash and a very good valet vacuum cleaner."
  • "Brilliant car wash, my car always comes out super clean."
  • "Friendly and Quick service, a quick scrub then through the machine."
  • "The hand car wash was good and the inside was vacuumed thoroughly."

Cons:

  • "DANGER! AVOID! AVOID! AVOID!"
  • "Terrible car wash. First and last time I will use an automated car wash. Lots of white spots."
  • "The main staff at the service centre is an extremely violent person who do not follow the cleaning commitments."
  • "Wheels not clean body was still not clean."
  • "Paid for a premium wash and my car came out filthy."
  • "Believe they are deliberately putting vehicles through on a lower wash cycle even though I paid for the top wash cycle."
  • "WARNING: the worst car wash ever!"

Value for Money

Pros:

  • "Good car wash. Staff very helpful. Prices very reasonable."
  • "There's a huge range of wash and valeting services available. I find the triple shampoo deal for Β£7 and express valet (Β£10) is great value for money."
  • "Great value. The under body wash is great for removing rust causing road salt in winter."
  • "American style carwash, good prices and quick."
  • "This is a very reasonable carwash the staff were helpful and the queues do move albeit not as fast as I would like."
  • "Good price for a medium car (Β£20) for external wash and inside clean."
  • "Decent value for money I thought, I did a β€˜Wash 1’ with a pre-wash included, and a valet after, and the car looked great after to my mind."

Cons:

  • "I visited this place to get the highest car wash (ultra) and paid Β£15.00... when I saw the board it said Β£13.00."
  • "Beware cheating! Ordered Pro-shield, on the exit the lights showed 'you have received Triple shampoo'."
  • "Very very poor wash of my car for Β£12. Not going back there."
  • "Paid almost Β£20 and it’s the worst car clean I have had."
  • "This will cost me in excess of Β£250 hence my low rating."
  • "They just didn't seem honest."
  • "I paid for a full valet - which was an utter waste."

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