Hell to Pay Reviews Summary

Customer Service

Pros:

• "Louise is lovely, so easy to chat to and makes the whole experience enjoyable."
• "They're lovely genuine people, experienced and deliver a great experience to boot."
• "Everyone at the shop is really friendly and the body art (piercing and tattooing) is top notch."
• "Maya on reception is an absolute star.. So helpful and friendly..."
• "The staff were very experienced, friendly, attentive, really communicative and clear, and totally professional."
• "I feel so welcomed and looked-after here every time."
• "The staff are super friendly and helpful, and Lee is an awesome tattooist!"

Cons:

• "Also not given any treatment paperwork to tell me what to do."
• "When I called up to inform them of what had happened to me they didn’t care."
• "However my lobe piercing she did was so crooked. It was so bad that i had to take it out and let it close up and it left a big keloid scar."
• "The things that bothered me a little bit were the attitude of the front desk lady‘s and the unexpected language barrier with the artist."
• "So I left n got charged extra for cancelling the second tattoo. Rip off and bad service."
• "I am very disappointed by Klaudia’s lack of professionalism and lack of respect for my time."
• "It was extremely busy and hot, and the receptionist didn't know what an upper lobe piercing was and couldn't tell how long the wait would be."

Studio Environment

Pros:

• "The shop itself is really cute and clean, and both times there for me have been super relaxing."
• "Not only is the atmosphere wonderful, welcoming and chill, but the whole process is seamless."
• "Hell to pay is a clean queer positive space."
• "A superb hidden gem in the heart of Camden."
• "As soon as you walk in, you are comforted by the warm, clean, artistic environment."
• "The waiting spaces are cute and good music plays in the waiting area."
• "Such a lovely inclusive studio with a welcoming atmosphere."

Cons:

• "I'm not 100% sure but I don't think they have facilities to take card payment."
• "Amending this review (which was already not great) as my nose piercing came loose without me realizing it, and I ended up swallowing the bottom part of the jewelry."
• "I was scared to come here for piercings because there weren't many pictures shown on website for this type."
• "They didn't allow refund as well."
• "A complete waste of money, and now I will have to consider getting it removed :/"
• "That unfortunately is unprofessional and really puts the customer off!"
• "DO NOT GET A PIERCING HERE NOT WORTH THE RISK! PSEUDOMONAS BACTERIA INFECTION! MINUS 5 STARS!!"

Artistry and Craftsmanship

Pros:

• "Recently had a beautiful thigh piece done by Laura, she is amazing, profesional, carrying and friendly."
• "I've had six tattoos so far done by Lee at Hell To Pay, they have all been top quality and i'm really pleased with them."
• "Amazing tattoo and piercing studio! The team is incredible, they are f***ing artists."
• "They really paid attention to the small details on my design, and I'm SO happy with the outcome!"
• "EVERYTHING they do is unique. They will never repeat the same thing, they will always change an element to make sure it is different to anything else they have done or you have shown them."
• "The piercers were professional and experienced and the tattoo artist was sheer perfection!"
• "Both piercers and tattooists are friendly, helpful and know their crafts well!"

Cons:

• "Got 1 tattoo done which was okay but too much black shading than I had asked."
• "She somehow managed to tattoo my numerals back to front so my tattoo is only correct in the mirror!"
• "Extremely disappointed with the tattoo outcome - it was clear that the tattoo artist didn't know what she was doing."
• "Went in knowing what I wanted, tattooist didn't listen to me and tried to pressure my into making it bigger and bolder than I wanted."
• "If she wants to charge £250 per 1.5h she must be considering herself the best tattoo artist in London! She is certainly the most greedy one!"
• "Overall would be a great experience if the lobe piercing wasn't crooked but i DO NOT recommend going here if you want your piercing to be even."
• "I‘d probably look for another tattoo parlor next time i visit London."