CS Dyson Servicing & Repair Specialist Reviews Summary

Customer Service

Pros:

• "Lee telephoned 30 prior to arriving and was a very pleasant and knowledgeable man."
• "When you call you get a knowledgeable and helpful response from the office."
• "Communication is always clear and they always try and think outside the box for a solution if they can't get an engineer straight out."
• "Quick service call after first enquiry."
• "Very polite, friendly and helpful staff on the phone. they kept me informed when they were arriving to my home."
• "The company itself was really fast at responding to my emails."
• "Calls and messages answered swiftly and efficiently."

Cons:

• "Profiteering company who upsell parts not needed, look to do a fast turnaround and then disappear with the cash."

Engineer Service Quality

Pros:

• "The engineers are friendly and professional and always do a great job."
• "Engineer that visited informed us of the time we could expect him to arrive, he was friendly and very professional (Covid safe)."
• "Engineer was professional and curtious."
• "The service engineer was prompt, professional and friendly."
• "The engineer did an excellent job - it's now powerful, turns properly and looks nearly new."
• "The engineer responsible for the work was very thorough, and efficient, also very polite and helpful, leaving absolutely no mess."
• "Engineer was friendly, professional and efficient."

Cons:

• "Booked 2 x Dyson V6 for 'service' and came home to find out only one had been serviced and £50 additional part sold when this Dyson was the newer model we only bought in Jan 2019."

Value for Money

Pros:

• "Very happy with the service and at such an affordable price."
• "Very pleased with results. Brilliant service and friendly company. Excellent value for money and very professional."
• "All parts and labour are included in the monthly cost which gives piece of mind and excellent value for money."
• "Very reasonable prices for both the service and parts."
• "Cost of the service was very reasonable."
• "The charges are so reasonable and at the end you’ve practically got a brand new Dyson."
• "Great, friendly service and reasonably priced."

Cons:

• "The only part that could not be serviced was the main motor which I thought odd as this is probably the part that is going to get the most wear."

Convenience

Pros:

• "They saved me from having to buy a new Dyson and with their monthly service/payment plan I may never need to buy another one ever again."
• "They came to my place of work to do the service so I didn’t have to stay at home."
• "Really convenient having home visit and definitely recommend!"
• "They provide a really good service to the customer as they come to you, so no having to lug the vacuum to a shop and then collect it."
• "The convenience of a service in the home, the competitive pricing, and knowledgeable engineer make it very easy to recommend CS Dyson Servicing."
• "Fabulous service, very accommodating as I had to move the time slot, managed to rearrange for the same day."
• "Was called with a cancelled appointment space which was great for us."

Cons:

• "Do not recommend and would advise others to either have someone that is not gullible deal with them or find a more reputable Dyson engineer."