Sway Road Car Sales Reviews Summary

Vehicle Quality

Pros:

• "The cars available were of such a good standard, with the majority of cars having low mileage and in great condition."
• "Bought a fairly old car from Jordan. Condition was excellent and the service I received exceptional."
• "He really cares that he only sells cars that he hand picks to keep customers like me coming back."
• "The car is absolutely 💯 % as described."
• "This has been the 4th car I've ever purchased, but the first time I've come away with a used car feeling genuinely confident in its condition and reliability."
• "My VW Touran was sold to me with a more than fair part ex, and he always has a fair sale price."
• "Purchased a Skoda Fabia estate from Jordan in Late June... the car came with a fresh MOT & service, and has been nothing but reliable since."
• "Jordan was fantastic and put me at ease... Not only did I get a great deal, but 6 months warranty and 1 year free AA breakdown cover."

Cons:

• "My car was advertised as having a radio, but because the battery was allowed to die while sitting on the drive, it didn't work."
• "I got a lovely BMW 320D Estate from Jordan and was informed everything worked as it should but discovered it had no A/C."
• "He sold me a car that a part can’t be sourced he is leaving me without being able to open the back of the hatchback."
• "I bought a Honda Civic YC62KBE from Jordan and noticed the car was not accelerating like it should, had a family member that is a qualified mechanic look at it as well as a professional automotive engineer who both diagnosed a compression issue and white smoke coming from the exhaust."
• "Bought a Ford Focus on behalf of my son...Quality vehicle,excellent service.Very impressed- I would recommend Jordan and Sway Road Car Sales to anyone.My son was delighted when I dropped it off to him last weekend."
• "Purchased A car for my daughter. The service I received was outstanding . Honestly couldn’t do enough even gave a years breakdown cover. Sorting out spare keys at no extra cost. Customer service at its best."
• "Bought a great car here 3 months ago and had great customer service and very genuine, had a slight problem not long ago and went back to him and he sorted it out no problems asked within a couple days, highly recommend"
• "From experience of buying a car from this garage the owner in my experience is honest and trustworthy and not at all pushy and highly recommend and pay a visit if you are looking for value for money car"

Customer Service

Pros:

• "Jordan was knowledgeable, friendly and completely honest with us when it came to deciding which car would suit our needs the best."
• "Fantastic service from Jordan. He couldn't have been more helpful."
• "Jordan is a polite and informed professional who makes the whole process of enquiring, testing and purchase smooth and simple."
• "Jordan has been more then patient with me for answering all my questions."
• "As a newly qualified driver and first-time buyer, Jordan was fantastic and put me at ease!"
• "Absolutely amazing service! As a recently qualified driver I was very nervous buying my first car. Jordan was very helpful and knowledgeable and helped me understand all the information when buying the car."
• "I trusted the good reviews and the AA recommendation, but have been very disappointed. My car was advertised as having a radio, but because the battery was allowed to die while sitting on the drive, it didn't work."
• "Excellent service from a genuine guy. I bought a car a few months ago from Sway Road Car Sales and we love it. Jordan couldn't do enough to help make sure the vehicle was a suitable choice for my son."

Cons:

• "Jordan assured me he would get it fixed, but it proved more complicated. He still told me on several occasions that he would ensure I had a radio, but he has never made good."
• "Jordan is doing everything he can not to answer me or giving me my money back."
• "** Extremely unprofessional attitude! ** I bought a car from this dealer, there was a problem with the car, I tried contacting them and they told me to send a video showing the problem. After I sent the video I tried to contact them but there was no answer from them."
• "First the seller seemed open to negotiation but he's now ghosting me (unreachable for my number, no replies to text or emails)."
• "AVOID AT ALL COST. Bought a car from Jordan Evans in January 2019, the car broke down (timing belt) without any warning 45days later, once new tires, sparking plugs and all kind of work was done on the car."
• "Purchased A car for my daughter. The service I received was outstanding . Honestly couldn’t do enough even gave a years breakdown cover. Sorting out spare keys at no extra cost. Customer service at its best."
• "Bought a Ford Focus on behalf of my son - who lives down in Brighton- a couple of weeks back.Quality vehicle,excellent service.Very impressed- I would recommend Jordan and Sway Road Car Sales to anyone.My son was delighted when I dropped it off to him last weekend."
• "Excellent service can’t fault we have purchased an older but very low mileage car and very pleased with the service . He is so genuine and despite a radiator problem and a few other smaller issues did all the repairs at no cost. Would highly recommend Thankyou so much ."