"The Customer Service at Laser and Skin Group is outstanding, picking this company to go for Laser Treatment was the best decision I made."
"I had a fantastic experience at the laser and skin clinic. The staff were incredibly knowledgeable and friendly."
"Had an appointment with Safeera for laser, absolute 10/10 service, made adjustments to laser settings for best results."
"Thank you so much Caroline!!! I can already see result after my first session of fat freezing!"
Cons:
"I came here for a simple Melia removal and removal of a spot on my lip. After the initial appointment, the service went downhill."
"First appointment they kept me waiting for an hour. I was told the previous customer arrived late. Then I was told they double booked me."
"Very rude and do so not care what you gonna talk about."
Clinic Environment
Pros:
"The place is clean and tidy, the team are very friendly and look after you."
"The clinic was clean and well-maintained, creating a comfortable atmosphere."
"Came to this salon for laser hair removal. The salon itself is lovely and peaceful and the receptionist Marianna is polite and welcoming."
"The clinic and is immaculate and everyone working there is friendly and professional."
Cons:
"Whilst they have offered a refund to be issued when I go for the voucher treatment, I have no intention of returning for this."
"My experience at this clinic wasn’t good. I was virtually ignored when I arrived for the first time, waited 20 mins before going into the therapist room."
Effectiveness of Treatments
Pros:
"The treatments were effective and the results exceeded my expectations."
"I have had multiple sessions of Laser Hair Removal and have seen results almost immediately!"
"After only one session I noticed so much better results than previous full body sessions."
"I booked a course of 8 laser hair removal sessions and I am now halfway through my course. I am blown away with the results!"
Cons:
"I was given a good deal but found the laser was weak and despite 10 sessions, I didn’t see much of a reduction in hair growth."
"Laser hair removal ZERO effect. Weak laser applied and number of flashes on skin are fraction of what has been applied in other clinics."
"I had 3 Sessions of the Lipofirm as that was the treatment they recommended me after the consultation, however, I’m very frustrated and unsatisfied because the treatment didn’t work and it was very expensive."
Professionalism and Expertise of Staff
Pros:
"Safeera, the lady that treated me was very professional and experienced as she was able to answer any queries/worries I initially had with in-depth knowledge."
"Fantastic clinic, attentive and really listened to my concerns and offered the best treatment and service, my therapist Nageela is incredibly knowledgable."
"All the staff at the clinic are so lovely, caring and professional! They're very welcoming and will explain everything and always have time to talk to you."
Cons:
"Three years ago I visited a consultation on a particular concern. I was advised by Dr Beatrice to have botox. I was not offered a follow up consultation and the results were not satisfactory."
"My milia are no different after treatment. When I cancelled my second appointment, I wasn’t asked why."
"The treated area bled and I was invited in for a follow up. They had a look and said it needs a top up. Only afterwards did they say they would be charging for it."