SKINWORK SOHO Reviews Summary

Facial Experience

Pros:

• "The entire treatment was incredibly relaxing and left my skin feeling nourished and jawline tightened!"
• "The facial I got was super thorough. They took into account my skin issues, sensitivities, and skincare routine."
• "I had the signature facial and it was an amazing experience! Very professional place and the procedure was effective and relaxing."
• "My skin is left feeling radiant, they really get under the hood with the treatments."
• "My facial with Mariam was amazing! No major skin concerns but my skin needed some TLC and detoxing after a summer holiday."
• "The treatment is great for a deep clean and refresh without anything too abrasive."

Cons:

• "Therapist was great but the clinic is unclean and tatty. It doesn’t feel at all like a luxurious treat."
• "There was confusion as to what my treatment was supposed to comprise - no microdermabrasion or massage given."
• "The worst clinic. DO NOT GO HERE! Saw a mouse running in the downstairs seating area. Unhygienic."
• "The facial I received was one of the worst I have experienced."
• "My facial wasn't worth the price especially since it was provided by the Assistant Manager and not by the actual specialist."
• "The treatment was great, relaxing and Gladis was so helpful explaining everything. The over all experience was lacking in any kind of luxury or pamper."

Staff Service and Professionalism

Pros:

• "A huge thanks to Erin, who was my clinician that made me feel so comfortable and informed about the treatments."
• "The therapists are super knowledgeable and have given great recommendations to add to my skincare routine."
• "My skin was left feeling clearer and brighter and smoother. Very relaxing experience and Mariam was very friendly, knowledgeable, and professional."
• "Everyone at this place is so lovely and welcoming, apart from being professional, of course."
• "I saw Tara for a signature facial last week, after reading lots about Skinwork. I look after my skin and am a fan of a facial, but I can happily say that this is the BEST FACIAL I HAVE EVER HAD!"

Cons:

• "The company is greedy and take money out of your account without consent. Disgusted and upset by the entire treatment and service here."
• "The facialist could not stop it from slipping off my face; fixing it in place numerous times until eventually she took it off."
• "She then left the room for what felt like ten minutes to try source another machine. When she did eventually source another machine and wheel it noisily in, she couldn’t control the strength so eventually I had to ask her to stop using it on my neck as it was so painful."
• "I had a very disappointing customer service experience. They refused to speak to me on the phone and ignored my feedback."

Facility and Environment

Pros:

• "Very nice relaxing atmosphere. The facial I got was super thorough."
• "I loved the space and they always have incredible offers on treatments. Very impressive and a must-visit for wellness lovers and skinthusiasts!"
• "Loved my experience here. The clinic is chic, the staff are lovely and the results and knowledge are impeccable."

Cons:

• "Therapist was great but the clinic is unclean and tatty. It doesn’t feel at all like a luxurious treat."
• "The atmosphere in the room was very basic and not indulgent as you would expect."
• "The entrance is a bit lacklustre - you have to stand and wait in the drizzle outside a service door for someone to let you in and walk you down a very shabby back of house stairwell to the treatment rooms."
• "The customer toilet was filthy, the bin under the hand dryer means everything from the bin flies around including sanitary products."