Gents of Richmond Reviews Summary

Quality of Haircut

Pros:

• "I had my haircut with Sam recently and it was one of the best I ever had."
• "You can always trust them to do a top quality job."
• "My sons and I have been getting our Haircut at Gents of Richmond for 5+ years now... they listen and do a great men's cut."
• "Best barbers around the area!! I had my hair cut by Sean and he did a great job."
• "Got best hair cut yet by Lorenzo! He can do any hair cut, he has got you covered."
• "Just had my first haircut at Gents of Richmond and it is one of the best haircuts in my life."
• "Brilliant experience from the start to finish. Really took care of you as a client."
• "The standard of cutting and styling was excellent with superb attention to detail."

Cons:

• "Terrible haircut. I would go less than one star if I could. Barber did not cut my hair to my instructions."
• "The person cutting my hair was definitely not able to handle long hair. He kept pulling them so much that I was in pain most of the time."
• "Have also corrected barbers on previous 2 visits for sides not being level with one another, and not always met with the most enthusiasm over the criticism."
• "I went here once – had a bad haircut from Johnny. He smoked a cig just before I arrived so his smelly hands & breath almost made me sick during the trim."

Customer Service and Experience

Pros:

• "He is professional, skilled, and more importantly very patient and attentive to the customer’s needs."
• "The team goes above and beyond to make you feel cozy and happy throughout the entire service."
• "A fantastic service and a lovely welcoming, friendly team."
• "Great barber shop in Richmond with a friendly and relaxing environment."
• "Amazing service from the whole staff, felt very welcome as soon as I walked in."
• "Professional barbers big on attention to detail creative and fun to talk to."
• "Outstanding service, brilliant prices and great guys who go above and beyond."

Cons:

• "Was let down after booking and confirming an appointment only to be told on arrival that I would need to wait an hour because the team hadn’t had a break."
• "Very aggressive owner that was unbelievably rude when I asked what I wanted."
• "The haircut was fine, but at this price-point I would have expected a better total experience."
• "I walked past here a few days ago, and definitely don't regret it. Excellent service, great cut Johnny was great barber for sure I will come back again and sending All my best friends 😍"

Additional Services and Ambiance

Pros:

• "They even offer refreshing drinks, which adds an extra touch of luxury."
• "Popped in for their Full Service and was looked after by the excellent Tolga. Amazing hour of haircut, wet shave, exfoliation and hot towel treatment."
• "Also lively playlist! One will be sure to enjoy the vibes here. Bright barber shop but feels comforting."
• "After trying others, we were recommended to them by a friend. Me and my son got the cut we wanted. We didn’t have to explain much to them."
• "While visiting London from NC, USA I decided (with prodding from my wife and daughter) to get a wet shave and hot towel."

Cons:

• "Also, not taking card payments in 2022 is not acceptable. I understand the advantages of working cash-only for the barbers. But for me, this is an inconvenience."
• "Just took my 16-year-old son here and would rate our experience very highly. The barbers were both highly skilled... The salon itself looks exceptionally clean and stylish."