Address: 14 Waterloo St, Birmingham, B2 5TX, United Kingdom
Phone: +441212367507
Rating: 4.8
based on 306 reviews.
Customer Service
Pros:
"I walked in around 11.05 and was warmly greeted, coat taken, coffee offered and shoes shined whilst I waited."
"Walked through the door, the lad on reception took my jacket, offered me a drink and I was in the barber chair almost straight away."
"Staff came across very welcoming. Attended to promptly and didn't have to wait too long. Was offered a complimentary drink."
"They took my coat and offered a complementary drink/cocktail which was great."
"Excellent service from the moment I walked in. Was offered a complimentary drink whilst waiting for the barber."
"Made to feel welcome on entry and treated to a cappuccino too."
"Everyone there is professional, knowledgeable and attentive and you can’t go wrong with any of them."
Cons:
"No one acknowledged me when I left- very disappointed with the service."
"The barber was not particularly polite, using phrases such as 'move your head left' with no pleases or thank you's."
"Getting charged £28 for a junior to mess my hair up has really annoyed me."
"The reason I’m not giving 5 stars is sometimes the comments by some of the less junior members of staff towards the more junior members of staff can come across as a tad bit cruel."
"Nobody acknowledged me or apologised for my wait, offered me another drink."
"Sat waiting for an hour. People with appointments were coming in and going ahead of me."
"I was immediately informed that there was only one barber ‘on duty’ and it would take 45 minutes for him to finish with the gentleman he was currently attending to."
Quality of Haircut
Pros:
"Curtis is a excellent barber, will listen and give the exact haircut you want."
"Sam possesses a unique blend of technical proficiency and a sincere desire to help his customers look and feel their best."
"Mitchell was great! Understood my request perfectly, good light conversation."
"Big shout out to Sam, great guy and a great haircut!"
"Kieron always takes care of my beard sculpt … friendly, professional and always does a top notch job!"
"Charlie cut my hair who was very friendly and talkative."
"Curtis did a quality skin fade and trim."
Cons:
"The barber danced around, barely cutting my hair before charging £45 for it!"
"Frenetic, unrelaxing, cramped atmosphere."
"The actual trimming itself took approx another 10 minutes during which actual scissors were very rarely utilised (trimmed with a clipper)."
"Hair cut and beard trim was ok but lack of attention to detail which led to my neck line not being shaved straight and my parting being messy."
"Shocking haircut... Been going here for about a year, most of the time getting decent haircuts, but the last 3 months there's been new juniors cutting my hair and today was the worst one yet."
"The service was severely lacking, needed just a trim and clearly stating I wanted to keep the length they decided to shave most of it off."
"£59 for a mediocre haircut and a shambles of a traditional shave that wasn't asked for."
Atmosphere & Decor
Pros:
"Always a pleasant experience when I visit - good atmosphere and nice looking place."
"The new shop is a real step up too, being much larger, modern and very stylishly furnished and decorated."
"The whole vibe is so relaxed, nice to offer a drink on arrival, the place is super clean and always smells amazing."
"The atmosphere inside the shop is comfortable and welcoming."
"The salon was clean, classic and the best I’ve seen in Birmingham."
"The place looks very smart and stylish."
"Beautiful setting, operating theatre clean, wonderfully run with amazing staff."
Cons:
"The 75 minute wait was made fairly unbearable by the playlist - Basshunter, Scooter and alike didn’t feel in keeping with the trendy vibe."
"The atmosphere inside was also very sleek!"
"It's hard to get a cut by the same barber and apart from one fella furthest in the shop. The others are all counting the hours until home."
"I felt somewhat uncomfortable when the barber doing my hair started to interrogate the apprentice."
"Ridiculously overpriced - lacking service and substance!"
"I felt it was rushed, no real attention paid and a very poor result after paying so much hard earned money."
"Disappointing experience overall. I expected a lot lot more from a high class professional barbers."
Value for Money
Pros:
"Excellent attention to detail on cuts; slightly on the expensive side, but worth every penny imo because of the quality of service and the free drink that comes with your haircut!"
"The prices are not Turkish barber cheap but you pay for what you get!!"
"Is the barber house the cheapest? No… it is a premium service. But the old adage of you get what you pay for applies. Traditional service where the customer is valued."
"Great vibe. If you think it's expensive, it might be for a gents cut, but it makes me feel special like this place does."
"Worth the cash, treat yourself."
"Really good value for money as well."
"Every penny I paid other barbers was a waste of money but these guys so far for me the best money's worth."
Cons:
"He then proceeded to provide an additional £32 service that I hadn't asked for."
"Getting charged £28 for a junior to mess my hair up has really annoyed me."
"Also a bit pricey for what it is (£27)."
"The barber charged me £26 for a mere 10 minutes of work."
"Paid £22 for the beard trim (normally pay £10 at my regular barber who spends at least 30 minutes with a scissor cut in shaping and grooming the beard)."
"It's pricey if it wasn't a gift, but I would say worth it if you're after something more than just no frills."
"Visited today for first time for full face shave, (I don't have loads of facial hair) customer service was good...Complementary drink and guy doing shave was pleasant enough. Issue i really have is 40£ for a 20 min treatment... once I got back home and a had shower it wasn't the closest of shaves and bits missed so ended up going over it again myself."