Address: Bourne Hill, Wherstead, Ipswich IP2 8ND, United Kingdom
Phone: +441473921234
Rating: 3.9
based on 217 reviews.
Service
Pros:
"The servers themselves were very friendly but not attentive."
"Great waitress. When we told her we we're going to the theatre and time was limited, she did everything she could to ensure we were served quickly, whilst not making us feel rushed."
"Staff are very friendly and helpful, can't do enough for you."
"Staff were attentive and friendly. Not rushed at all which was nice considering we were there about 3 hours chatting and drinking coffee after the meal."
"The lady that served us was very friendly, approachable and made us all feel comfortable."
"Staff lovely and friendly, working hard and visiting table often to check if all OK and if need any more drinks."
"We had a lovely waitress called Charlie."
Cons:
"Because we were upstairs the service we received wasn't great."
"Would have 5 stars if it was not for the reception phone ringing unanswered for 19 to 15 rings."
"Food sat waiting in kitchen while staff decided who was going to get it."
"Staff don't know how to handle a complaint. Don't come ask if everything is OK, if you can't accept 'No, it's all burnt' as a response."
"It was difficult to attract a member of staff to begin with, as there was no one available when we arrived!"
"The first server left us sat there for close to 30 minutes before taking our drinks order."
"Service was good but could have been a bit more attentive."
Food Quality
Pros:
"The rest of the food was good, but not enough of it for the price I paid."
"Food was good but service was disappointing."
"Great breakfast, friendly staff."
"Food was very good."
"Really love the salmon and parsley source was excellent pudding was lovely too."
"Wonderful place and food was delicious."
"Food is excellent, terrific Breakfasts! Also experienced delicious meal in the evening (had Rosemary and Lemon Chicken - to die for!)."
Cons:
"Steak not cooked how I asked."
"Have some haddock, but too oiled for my taste, and too much batter, the fish itself is very small quantity."
"Food uninspiring, and microwaved veg, served just about luke warm."
"Then the food took a while to come and when we got our mains my boyfriends food had a Lovely hair on the side of it."
"Overpriced badly cooked food."
"The vegan burger had obviously been microwaved for too long as it was so hard it was impossible to eat."
"The dishes I ordered were served cold, which significantly impacted my overall enjoyment of the meal."
Ambience
Pros:
"The place itself is actually very atmospheric."
"Inviting establishment, warm, cosy with character."
"Very warm, friendly atmosphere."
"Ambience was pleasant, not too busy midweek though enough to have some background buzz."
"Lovely atmosphere, good food, portion size and quality, efficient staff."
Cons:
"Downstairs restaurant a little dated in decor and any kind of ambience."
"No atmosphere for a drink in the evening and seems quite short staffed."
"The only negative was that on the evening that I visited, the women's toilets were grim - the worst I have seen."
"The whole atmosphere was awful."
"Seemed run down when I visited here for lunch - worn, dirty furniture, huge bar/restaurant almost empty."
Management
Pros:
"Manager was very helpful as I'm vegetarian and coeliac."
"Great reception staff with banter."
"Remarkable service and Turbo food, would 100% recommend."
Cons:
"Complete rubbish and not a way to run a service business."
"Dreadful. The young staff members have no idea of good customer service and seem totally disinterested in anything."
"The gents loo's which were not very pleasant, they could do with a deep clean or even redoing from scratch."
"The beer and beef dipping was tasteless and the most awful thing we have tasted."
"The manager wouldn't let us in saying he wasn't taking anymore 'walk ins'!"
"This is extremely poor customer service, considering we could book online and were turned away."
"Give your Managers a course in how to treat customers politely NOT arrogantly."