Kanada-Ya Reviews Summary

Wait Time

Pros:

• "The staff were friendly, attentive and efficient which was perfect for a quick lunch."
• "The service from staff was excellent as they poured the beer into the glass for us."

Cons:

• "Upon entering I was told by staff that there was at least a 25 minute waiting time for all noodle broth bowls."
• "I hope they never make it again with any customers."
• "Long wait for anything from starters to noodles for more than 30 mins."
• "I was genuinely looking forward to trying Kanada Ya based as I read in several online sources claiming it was the top ramen places in London. We got seated very quickly but did not get served for over 40 minutes."
• "I was seated, and since I always order the same, I immediately motioned for a young boy with long hair to come over, but he was ignored."
• "Visited for lunch recently with a group, we were seated quickly but it took a while to get our orders taken."
• "Long wait for anything from starters to noodles for more than 30 mins. We cancelled our orders after learning the order is unlikely to come soon."

Ramen Quality

Pros:

• "The ramen is great here. The broth is so tasty and noodles are something to come for."
• "The tonkotsu was very good, great broth and nice toppings."
• "The noodle broth and pork pieces were so melt in the mouth tasty."
• "If you're searching for an authentic, delicious bowl of ramen in a warm and welcoming environment, look no further than Kanada-Ya."
• "Ramen is one of my most favourite food so I love to explore the ramen restaurants in London! Here it has tasty and authentic Japanese ramen!"
• "The spicy yuzu ramen is very delicious, just the right amount of spice, savoury and citrus."

Cons:

• "The ramen was decent, though not authentic."
• "Extremely disappointed! Never never come back to this brand, the ramen is supposing a reliable choice in London, but it’ was a big mistake .. the one I had tonkotsu original which was terrible, with strong stinky pig smell."
• "The noodles were cheap and the broth was too fatty."
• "The tonkatsu was good. It was Flavoursome. Value for money is so so, over £10 I feel is a premium and I wasn't overly impressed with the quantity of noodle or meat."
• "Ramen is quite good. I'm not a meat person so I only have one (excellent, vegan) option, but I understand people would find great choice and quality."
• "The quality was great when they started the restaurant but the more we visit, the more we feel they don't control quality at all."

Service Quality

Pros:

• "Service was very good and staff friendly."
• "Great customer service, too, and very welcoming."
• "The staff were okay, they could do with more training into taking their time, listening and paying attention to the customer more."
• "The place is nice. The service is really good: the manager is kind and polite."

Cons:

• "The staff were okay, they could do with more training into taking their time, listening and paying attention to the customer more along with common sense for what's going on in the restaurant."
• "Ramen was excellent, shame the staff did not have the greatest attitude nor training in hospitality."
• "I ordered the truffle ramen as I wanted to try something new.. In this instance, I did regret my decision. It was very rich and overpowered with truffle."
• "The vegan ramen was good with natural flavors. It didn’t have many veggies except asparagus and mushroom, so didn’t feel as substantial as other items on their menu despite being in the same price range."
• "The food was good. Better than Shoryu in my personal opinion... However the service was poor despite the place being half empty."
• "The waitress didn't write down my order - gave me the wrong kind of tea twice (gave up telling them it was wrong after the first time), ordered onigiri that was never put through the order system."