The Urbanist Reviews Summary

Customer Service

Pros:

• "The manager and staff member working couldn't have been more helpful."
• "Staff were very attentive and made sure we were ok and had everything we needed throughout our visit."
• "The staff were lovely, the surroundings are beautiful and cosy."
• "The service was second to none, not pushy, not feeling ignored, just right."
• "Thank you to all the staff, you are great at what you do and don't let these people take the shine off that."
• "Our waiter was attentive, polite, knowledgeable and friendly."
• "Very polite and helpful staff. Wheelchair access at the rear via an elevator."
• "The gentleman server in particular deserves a special mention. He was very friendly and helpful and done a terrific job of looking after us."

Cons:

• "Sat with the menu for nearly half an hour before someone came to take my order."
• "Extremely slow service, people came in after us and received their orders first."
• "I looked across to the bar to see them all standing laughing. I felt quite uncomfortable and decided I wasn’t staying any longer."
• "Service was terrible some of our party got their main meals before they got their starters."
• "Very poor, very disappointed first time visiting and will take a while to return."
• "Arrived for a birthday dinner waited 40mins for our drink order."
• "Waited 1 hour 20 minutes for our food and when we enquired how much longer it would be we were told the order never went through."
• "Sadly endured this place on Sunday night. The food was poor quality and the waiter had a serious issue with any criticism."

Food Quality

Pros:

• "Tempura was excellent. All starters were good."
• "Food and service was fantastic."
• "Great Meal, one of meals was lamb and it was a bit tough for my mother in law so we asked to change it for the fish and this was not a problem."
• "We have been a few times before but, looks like they have changed the menu, and the food was delish."
• "The food was excellent and the service we received was first class."
• "The food was delicious and decent portion sizes. Good choice on the menu."
• "Food was delicious and waitress very helpful."
• "The food is really tasty and fresh, we would definitely recommend the macaroni cheese or the prawn starter."

Cons:

• "Fajitas were sizzling the first time we came and tasted so much better."
• "Seafood course was sadly lacking in seafood."
• "Ordered the veg tempura as main to be told it doesn’t include chips - so for the price of 10.95 I was given courgette & pepper in tempura batter."
• "Food was cold, dry and very clearly wasn't fresh."
• "Had to send my main meal back as it was cold but staff were very apologetic."
• "Food when it arrived was luke warm at best."
• "Wasn't great service outside. But spoke to the manager and found out they were very under staffed."
• "The food was poor quality and the waiter had a serious issue with any criticism."