RRG Peugeot Rochdale Reviews Summary

Customer Service

Pros:

• "Everyone within the dealership are welcoming and always happy to help."
• "The whole team at Peugeot are amazing and are always more than happy to help."
• "Very happy with service provided by Richard Lees PRG Peugeot Rochdale."
• "The customer service provided by Cheryl was second to none."
• "Excellent service from start to finish at RRG Rochdale."
• "The staff at Peugeot Rochdale are really helpful, nothing is too much trouble for them and they make your visits a as real pleasure."
• "The staff at RRG Rochdale are very friendly and accommodating, especially Mike Harvey."

Cons:

• "Having dropped off my van for a technical problem, the vehicle has not been looked at. The promised return calls have not happened."
• "Now trying to return the vehicle and they have been dragging their feet, not communicating with PSA about the issue, so we cannot move forward with cancelling the contract."
• "I would have given 5 stars when I purchased my car, things have changed since then and I am disappointed to say I would never return to this branch to buy a car."
• "Aftercare and Service department is abysmal, was on the verge of contacting ombudsman."
• "RRG are great at selling but it's the after-sales service that really let's them down."
• "Shocking service !!! One of our company vans has been in to RRG for 2 months."
• "Having absolutely terrible service from Peugeot Rochdale, to the extent I'm now having to call Citizens Advice and am looking to get a third party involved to handle the complaint."

Sales Experience

Pros:

• "Will definitely be recommending RRG to friends and family!"
• "I feel confident that we have been sold the right vehicle and trust Richard enough to drive over 300 miles to buy a vehicle we’ve never seen."
• "Would definitely recommend RRG Peugeot. No pressure sales from David Masters who got me what I was looking for."
• "Great service! Being a new driver trying to find the perfect first car was confusing and scary, but Cheryl was very patient and explained every little detail."
• "Bought a second hand 108 for my daughters first car, David Masters looked after me and helped make the experience smooth and easy for me and memorable for my daughter."
• "Wonderful Experience again at Peugeot Rochdale."
• "I am looking forward to collecting my new car any day now thank you so much again Andrea for all your hard work."

Cons:

• "Great sales and poor after sales and service."
• "That's when I discovered (when looking back at the paperwork I had been provided with when buying the car) there was no service book provided."
• "I am now left with the hefty bill (over £1000) of paying for a new catalytic converter."
• "Stick with Ford much better service !!"
• "No hello. No thanks. No sorry. Rude."
• "Cannot book our van in here. Can’t speak to service when you ring, they just say someone will call back and they never do."
• "I was pounced on by a masked guy who could have said, 'Hello, I'm sorry, even if you've got an appointment next, were not allowed to park there.'"

Vehicle Quality

Pros:

• "Another 2 issues were fixed under warranty, and they looked after me really well."
• "The car is just what I wanted, and her advice was invaluable.Top marks Cheryl!"
• "Really good car, comfortable and handles well."
• "I've just purchased my new car at such a great price and so quickly."
• "My car was in pristine condition on pick up."
• "It's our 2nd. Great little car!"
• "Purchased my first 3008 from this branch which is my 1st car from Peugeot."

Cons:

• "Not good for sales and service wasting money, too many faulty in a cars."
• "When trying to get the issues rectified, only the things I had proof of mentioning on the test drive were rectified."
• "UPDATED.. Getting through to the Service department is awful.. No one answers, lost 2 stars."
• "Shocking service from the service department."
• "Not had a single good experience with them."
• "Mileage read wrong car fine Lewis did an excellent job, you could get your service department to get some customer service training off him."