Regent's Bar & Kitchen Reviews Summary

Service

Pros:

• "Nice atmosphere and very friendly and helpful staff."
• "Very fast service, efficient but the food was not so good."
• "Super quick service and reasonable prices."
• "The service was great and reasonably priced."
• "The staff are friendly and fast, surprising really, considering the intensity of the job they are doing."
• "Everyone was served fast and individual requests were attended immediately with a friendly and professional manner."
• "The service at the café was excellent. The staff are all incredibly friendly and helpful."

Cons:

• "Extremely poor service for breakfast."
• "The service is very slow, performed by very young staff with an obvious lack of training and willingness to perform at a higher level."
• "Very poor service and the attitude of a staff member was not good."
• "Customer service uncapable to serve food & drinks."
• "Terrible service - I was second in the line for coffee and yet it still took almost 10mins to get served despite there being 3 people serving."
• "Service is poor. There's always a backlog of customers waiting for their coffee."
• "Service wasn’t great."

Food Quality

Pros:

• "Delicious fish and chips, very tasty soup."
• "I had a cinnamon roll which was delicious and my daughter had a chocolate muffin. Both were lovely."
• "The pizza was delicious, it was a thin base Italian style pizza."
• "The food and coffee was pretty good, especially for being part of a park."
• "The vegetarian pizza & the garlic bread was very delicious."
• "Outstanding quality food which is pleasantly surprising given the humble cafe aesthetic."
• "The pizzas were delicious."

Cons:

• "The food is poor quality, expecially compared to the prices."
• "Fish and chips, way way overpriced at £15, everything on the plate had a metallic taste, not enjoyable at all."
• "Food was well plated but bland - the mushroom toast in particular lacked seasoning."
• "Though it has the appearance of a restaurant the food is similar to stuff you’d get at a train station."
• "Food was fine, certainly not the quality fish and chips you’d get on the coast."
• "Extremely disappointing, tables are dirty, fish is absolutely tasteless."
• "Poor, Pizza which was dry, seriously lacking in topping."

Atmosphere & Location

Pros:

• "WOW - what an amazing place - travelled 7.200 km and found that little diamond."
• "So quiet and tranquil here it's hard to believe you're in the heart of London."
• "A lovely little oasis right in the middle of Regent's Park. Close to the rose garden. Has lots of outdoor seating."
• "A tranquil gem! Met here for drinks after work on a warm Friday evening."
• "Primo location right in the inner circle of the park."
• "It’s one of the many royal parks in the city. Well maintained gardens and ample picturesque moments."
• "Good spot on the Inner Circle at Regent's Park."

Cons:

• "Basic cafe.Wooden chairs and seats.Not great range of sandwiches."
• "But be careful - three of us that spent the afternoon there got burned elbows from the paint they used on their wooden furniture."
• "The worst part was a huge RAT looking at us next to our table!"
• "Outside area was very dirty, especially tables which looks like they never have been wiped."
• "Regarding the pigeons, some of the tables outside might have some pigeon droppings on them :( Best find a clean table or sit inside."
• "Setting looked kind of nice but outside benches were all with pigeon poo..."
• "If you like rats this is the bar and kitchen for you! The terrace is infested with them 🐀 🐀 🐀."

Value for Money

Pros:

• "They serve food and wine at sensible prices."
• "Good choice of food and drinks at reasonable prices."
• "If you don't mind paying £5.50 for a bottle of cider that you can buy in most supermarkets for £1.50."
• "Reasonably priced for London."
• "Prices are rather steep as they have no one to compete with but you pay partly for location and convenience."

Cons:

• "Very big fish, but chips was for kids portion, I was really expecting it more chips than McDonald's small portion is for £12."
• "BAD! Food quality poor and high prices!"
• "Overpriced, small portion, poor service."
• "Prices are quite expensive."
• "Extortionate pricing on a small bowl of chips probably 10cm wide."
• "Very expensive food, very slow service."
• "Overpriced. Understaffed. Cakes are always stale."

Hygiene & Cleanliness

Pros:

• "The toilets are nice and clean always."
• "Very impressed with the way this cafe is run. Efficient and clean."
• "Cream sous was brilliant and salad leaves were fresh."

Cons:

• "The entrance into the ladies is also very tight."
• "Womens toilet not working at all, only baby change with flush not working and without toilet paper!"
• "As for the ladies toilets, the smell hit you as you walked in."
• "Toilets could have been cleaner."
• "Hygene below acceptable!"
• "filthy tables."
• "Dirty tables and lazy staff members, no information provided, quite pricey for the offer."

Management & Staff

Pros:

• "i met a person called raayan( his name was on the receipt )the top g and made my day! he deserves a pay rise since he was very nice and understanding when serving me."
• "Would highlight the great management (Claudia) they have there."
• "Staff are friendly and accommodating w/o being overbearing."
• "Such polite, attentive, thoughtful service."

Cons:

• "The staff consistently 'forgets' to apply a discount to my order after I show them my membership card."
• "Always same story with this place. Customer services and timing very poor."
• "I just witnessed either a manager or team lead who told (shouted) to one of their employees to work on till in a very rude and disrespectful manner."
• "The Staff not understand English."
• "The staff are really slow here because every day there’s someone new being trained, seems like they can’t keep their employees."
• "Really badly managed and not very well trained staff."
• "Kind and helpful staff, but very slow. They were not rushing at all."