Y Bryncynan, Pwllheli Reviews Summary

Food Quality

Pros:

• "The food was amazing. Best Sunday lunch ever!"
• "The food here is lovely."
• "Enjoyed a lovely meal here with family. Food was really tasty and the service was excellent."
• "Never had a bad meal here. Great prices and value."
• "The food was delicious! You get your money's worth."
• "Food was excellent although a little pricey, beer was good."
• "The food when served looked good and tasted good."

Cons:

• "The chicken burger was tiny as were the portion of chips, it all looked a bit lost on the plate."
• "Over priced poor pub food."
• "Food was okay, slightly 'crispy' for my liking but pleasant enough."
• "The knickerbocker glory was 9.90 but had mostly melted by the time it arrived to us."
• "The bowl of hand cooked chips (£3.50 cost) consisted of a minute bowl of scraggy bits of potato."
• "Service very poor..had to wait well over 40 mins for mains to arrive and it was over done."
• "Food cooked terribly. Good food ruined deliberately, just to upset the English visitors."

Service

Pros:

• "Samuel our waiter was super attentive and very friendly."
• "The service from the start was excellent, helpful, welcoming and friendly."
• "Front of house staff and servers are so friendly, couldn't of asked for better."
• "Staff friendly. Service speedy."
• "The staff are so attentive, friendly and helpful."
• "Staff were very friendly and spoke Welsh, which we really appreciated."
• "The staff were very friendly and polite and didn't rush you."

Cons:

• "When the food was served one meal got forgotten."
• "Disappointed on this visit by poor service."
• "Shame they advertise one thing and do another."
• "The guy who then showed us to our table had a bit of an attitude and beckoned us like we were bold children."
• "Food fine, staff friendly enough. Service awful."
• "AVOID AS NOT DOG FRIENDLY. front of house extremely rude."
• "Service was always of good standard on every visit we made and the whole place was very clean."

Ambiance and Decor

Pros:

• "The pub is clean with a cosy feel and staff are friendly."
• "The pub is nicely done up inside, and there's lots of outdoor area, with a decent play area for the kids."
• "Absolutely gorgeous building and fab food."
• "First impressions are great, smart decor, clean, friendly staff."
• "Lovely looking pub and friendly hard working staff from what we saw."
• "It's been refurbished..really lovely venue for meeting friends and lunch time get together."
• "Lovely looking pub, great drinks and plenty of space inside and out."

Cons:

• "Soulless pub since refurb."
• "Expensive Sunday lunch for our young family."
• "Well last year was a dreadful meal and this year we had a pizza, cheese and tomato, the base was not cooked enough."
• "Called in for food and a drink with the dog's only to be told they did not serve food outside and we could not take the dogs in disappointed."
• "Won't be rushing back. Shame because it's a nice place and could be great."
• "Disappointed really so won't return I'm afraid."
• "Charged £19 for 4 little bowls of vanilla."

Value for Money

Pros:

• "You get your money's worth."
• "Varied menu, to suit all budgets, but the burgers are excellent."
• "Can't fault the food, service and value for money."
• "Good value for money, friendly attentive staff."
• "Price was reasonable."
• "Great value for money, the food was basic pub fare but delicious."
• "With the eat out to help out our meals averaged a fiver each, I definitely wouldn't have paid more."

Cons:

• "The knickerbocker glory was 9.90 but had mostly melted by the time it arrived to us."
• "Food was excellent although a little pricey, beer was good."
• "Expensive Sunday lunch for our young family."
• "Charged £19 for 4 little bowls of vanilla."
• "The food cost is excessive for what I would describe as Wetherspoons type food and portions."
• "Food however was average to poor. Burgers and “pub food” seemed ok, but the 2 “specials” we had were really poor for the money."
• "The food is VERY overpriced for what it is."

Customer Experience

Pros:

• "The staff were very nice and welcoming, there was a nice atmosphere there."
• "The team are a credit to the manager as they were friendly, efficient and very helpful."
• "Staff very welcoming and dog friendly too."
• "Very well managed restaurant. Welcoming staff."
• "Brilliant playground for the kids with picnic benches under cover with heat lamps!!"
• "The staff were friendly with great service would highly recommend."
• "Staff were friendly and efficient."

Cons:

• "We found the on line booking to be very aggressive and not at all customer friendly - the confirmation contained so many threats & penalties about time keeping."
• "If you pre book a table for £20, please make sure you remember that you did before settling the bill."
• "It is a 2 hour turn around from when you book the table."
• "AVOID AS NOT DOG FRIENDLY. front of house extremely rude."
• "Regrettably what the pub or its website don't advertise is that the company have a policy of only one dog per table!"
• "My family and I visited this pub yesterday for a few drinks and were told that we weren’t allowed inside because we had 2 dogs and it’s 1 dog per table."
• "The one dog per table policy is rather outrageous, they claim to be a dog friendly pub however when a party of 6 arrive with two well behaved pups we’re turned away because of this ludicrous policy!"