Caffè Concerto Bond Street Reviews Summary

Location and Ambience

Pros:

• "Cafe Concerto! A colorful place with quality food offers you pleasant start your day in London."
• "Great host, immediately seated. Atmosphere was wonderful and what a beautiful location."
• "Nice place to have a sweet afternoon break. The place itself is really nice and really easy atmosphere."
• "Caffe Concerto is a nice cafe to chill with friends, get some quick food like cakes or pancakes and even coffee."
• "The decorations were the only thing that matched its ridiculous price."
• "It's so good and the outside seating area is very good."

Cons:

• "Don't think I'll be returning. They’ve invested so much many in the decor, I wish they had invested a little more in the actual food."
• "Personally, there are other places in London with similar food and a much better atmosphere."
• "The sad trumpet music that was playing completely typified the sad, dry cake on my plate."
• "Service is too impersonal, and they kept leaving the door open, took forever with the drinks, etc."
• "When I asked to speak to the manager, she then offered a refund of the service charge, which I said yes to. I waited another 15 minutes then the first waiter who lied to us, came and brought us some random change which didn't even add up exactly to the service charge amount. He rudely put it in our hand and walked off."
• "The service was quite slow and they seem to be understaffed."

Food Quality

Pros:

• "Omelette, pancakes, pastries are so delicious. Must have breakfast here."
• "Food was very tasty and fresh and the drinks were too."
• "I would definitely recommend their food."
• "Afternoon tea was nice - sandwiches tasted fresh & the scones were warm & soft which is always a plus for me!!"
• "The honey cake is a must try."
• "We were happy with the desserts and drinks we got."

Cons:

• "My only major complaint is the pricing, which seems to increase with each return visit. Approx £18 for an omelette is excessive."
• "The biggest disappointment was in fact the scones. They were flat, small and dry."
• "Food was alright. Service was horrendous."
• "I left the restaurant and went round the corner to Selfridges where I got more, better cake for less money."
• "Food is average at best, definitely not worth the price."
• "There was a thick black curly hair in my food."

Service Quality

Pros:

• "The service was rapid, the staff were attentive and friendly."
• "Staff were attentive at all times and friendly, received food & drink very quickly on a busy Friday."
• "I always choose this specific outlet of Caffe Concerto at Bond Street to have my Sunday brunch and my breakfast specials and love the personalized service given by Daria and team!"
• "Service 5 star."
• "This cozy cafe has become my favorite spot... The atmosphere is warm, welcoming, and amazing. The people in the customer service are always polite."
• "Me and my family were served by our waiter Cain on our visit to Cafe Concerto just before Christmas. We really appreciate the personalised service he gave us."

Cons:

• "While service was swift, it was very impersonal and matter of fact."
• "They served the tea in a teapot that had a broken lid so it was far too hot to actually lift the lid off."
• "Service was ok - not bad but not excellent as we had to ask for our bill 10 times."
• "I would recommend having a reservation if you are planning to visit."
• "Nothing like the other branches. We were put in a corner and had to ask the waiters to come serve us a hundred times before they finally came over."
• "I was really excited to come here but was left disappointed."