EL&N London Reviews Summary

Customer Service

Pros:

• "Really good customer service from the 2 men on evening duty, very impressed."
• "Staff were friendly and attentive."
• "Our waiter Kaif is very considerate and caring to offer us heater on when we were sitting outside."
• "Service is great and helpful should you ask for anything specific."
• "Shahid was absolutely amazing today! He took real good care of us!"
• "The service is so extremely amazing, everyone there is very lovely and don’t push you to order more."
• "Shahid was kind, extremely helpful and pleasant and our experience was elevated by his service!!!"
• "We were hosted by Jess and she was absolutely wonderful."

Cons:

• "Far too overpriced, inattentive staff."
• "Service was pretty bad. Spent ages trying to order our food via the app."
• "Unfortunately the experience was ruined by the service and attitude of the floor staff, one in particular (jessica)."
• "The service was appalling. A waiter sat us in a very cramped corner despite us saying there were three of us."
• "Messy service - messed up part of order and waitress checked our order to see if we were lying."
• "Staff simply ignored me, even though I explicitly tried to get their attention."
• "Waiting for a table was an unorganised mess."
• "Very poor service. Ordered two coffees and cakes and then despite checking with staff twice, our cakes took 20 minutes after our coffees to arrive."

Ambiance and Decor

Pros:

• "The flowers and the chic pink aesthetic contribute so much to the experience."
• "Very instagrammable and posh for all the influencers out there."
• "The whole vibe of the restaurant is eye-catching!"
• "Beautifully decorated interior, adorned with vibrant flowers and stylish décor."
• "The place looked stunning and the staff kept the tables cleaned as soon as someone left."
• "A picturesque setting with a grand selection of everything from teas to mocktails to sandwiches to cakes."
• "This café was just beautiful, aesthetically pleasing."
• "The café is vibrant, really well decorated and reminds you of being at home."

Cons:

• "Pity about the curbside noise and vaping around us."
• "The place is pretty grubby and really desperately needs a deep clean - the floors and corners were very dirty."
• "The place needs some improvements. Everything is old and dusty there."
• "While the food was good and arrived fast, ordering it was an adventure. It could only be done through an app that was as user friendly as nothing."
• "Don’t recommand comparing of what Instagram show up!"
• "Tables being very dirty looking and seating not that comfortable."
• "The place looked promising but we were very disappointed. Ordering the food through their app was super hard and actually unnecessary."
• "None of the waiting staff wearing masks. Manager on his phone on social media when people are waiting to order or be seated."

Food and Drink Quality

Pros:

• "My Coconut Hot Chocolate and Nutella French Toast hit the spot."
• "They do a good Chip too."
• "I like the cheese cake and red velvet a lot!!"
• "Food and drinks are amazing."
• "Drinks and cakes were amazing, and portions are great to share as well."
• "They have the freshest ever cakes, the Pistachio and Rose cake tastes like heaven."
• "The Harissa wings were nice and so were the Eggs Florentine I had."
• "The food was excellent, but ordering was a nightmare."

Cons:

• "My friend wasn't feeling her Pink Macaroon and went for the Honey Cake... which she also didn't like."
• "The sponge was super dry and bland. The frosting was overly sweet and the cream cheese tasted like nothing."
• "The food, presentation and ambience of the place was top quality."
• "The cappuccino I had was very average."
• "My first time here and my last. Waffles were raw, chicken was dry. Cheeto Mac and cheese was bland and not cheesy."
• "We ordered the passionfruit cooler and matcha ice tea and the waitress told us we ordered the best drinks on the menu.... they weren’t special whatsoever."
• "The seating was OK. Tables being very dirty looking and seating not that comfortable."
• "The shawarma was the most tasteless thing ever, had absolutely zero flavour but the shakshuka was nice."