ZARA Reviews Summary

Customer Service

Pros:

• "I went there shopping yesterday during my lunch break I had 20 min for shopping, came in the store I couldn't find the leather jacket I was looking for over a week now... asked one of the boys for help he was really polite and helpful brought item from the back the girl on the till was very quick and helpful."
• "Fabulous selection of clothes and charming staff."
• "The 18 year old male cashier with Permed hair was a charismatic Young Guy."
• "Beautiful and welcoming place, Amazing staff sooo helpful..."
• "But today in Zara Canary Wharf branch I was offered an amazing customer service by two kind and helpful lady on mens department who helped me kindly and professionally with finding the items I looked at online and I couldn’t locate on the shop floor, as well as returning and refunding some sizes and items."
• "One of the nicest Zara's I have been. Nice staff, always clean and tidy. Variety of stock, not overcrowded. Big and spacious changing rooms on the second floor."
• "I had a good experience and a girl found a blazer for me that was out-of stock on the shelf but took the time to actually search."

Cons:

• "Extremely rude and unprofessional."
• "Tried to return an item just past their 30 day return deadline. Absolutely no understanding and was dealt with in quite a rude manner."
• "Staff and managers are rude and incompetent."
• "The queues at this branch are ridiculous, the staff have no sense of urgency."
• "Incredibly rude 'service'."
• "Terribly rude staff."
• "The manager (European woman) has zero customer service experience or skills."

Store Experience

Pros:

• "I love Zara but the shops are always messy. You can find unique, amazing pieces..."
• "Head over to Zara Bond Street and they will refund the same item with no questions asked."
• "I like Zara. I mean, you can always find something that can look well on you and the price won't break your bank."
• "Great range of clothes, full collection from babies, men's to women's wear."
• "Also this branch looks a lot smaller than it looks so you can find most things you are looking for."

Cons:

• "Poorly made winter coats."
• "Used to shop at this Zara branch quite often 2-3 years ago, but something went terribly wrong with the recent hires."
• "Most of the staff were incredibly rude and wouldn’t even make eye contact when being asked a question, moved at a snails pace and couldn’t care less about the customer experience!"
• "No staff at the till all the staffs were doing were running around aimlessly."
• "The staff were the rudest ever!!"
• "Staffs don't communicate properly as well."
• "Quite messy, with clothes displayed chaotically."

Management and Operations

Pros:

• "To return it is better do so in kidswear as its not as busy."

Cons:

• "Something has to be done about the management at this store as it is absolutely terrible."
• "25 mins in queue to return two items and the till handlers take more than 5 mins per customer - with only two handlers at the till at any given time."
• "Appalling behavior from Zara customer services."
• "They are rude, and very very bad at providing customer service."
• "Shockingly bad management and customer service."
• "Terrible customer service. Long ques at check out and the staff continue to talk and joke with each other leaving customers waiting."
• "The store opens at 1130am on Sunday but the self check out and return services are not available until 12pm."