Cuckoo Fashion Reviews Summary

Customer Service

Pros:

• "Staff were all pleasant and polite, especially Saqib."
• "Special shout out to Refat who was always available to contact when needed via WhatsApp."
• "Excellent service always very attentive to help you."
• "Could not be happier with the service received."
• "Very good and fast service."
• "Customer Service from Nahida was 10/10."
• "We were served by Sabra and her team, she was extremely helpful showing us the range of styles and showed us clothing which went perfectly with our wedding theme."

Cons:

• "Horrendous customer service. Rude disrespectful and arrogant owner, rude to his staff and customers."
• "Avoid at all cost. There is no customer service here."
• "Horrible customer service."
• "Very rude staff and management which lie and give false promises."
• "They have Really bad attitude and customer service."
• "Terrible customer service."
• "Extremely rude and unprofessional, don't know how to speak with customers!!!"

Product Quality

Pros:

• "Their outfits are simply the most elegant in the market."
• "The fitting was really nice and they happily accepted to customize it where they could."
• "Custom fit sherwani looks really amazing."
• "Great service and great selection of men's clothes."
• "Great value for money and excellent clothes."
• "Loved the outfit and it was perfect fitting."
• "The shop has amazing variety."

Cons:

• "Beware when buying any sarees from this store, they sell stained sarees on sales but they will never tell you why they are on sale."
• "The suits are of poor quality with parts falling off."
• "Rubbish quality clothes and poor customer service."
• "The sherwani was absolutely baggy! Like it didn't fit any part of my body."
• "One of the most worst shop o ever went to selling damage products hiding it under their hands."
• "The buttons broke off, even being replaced with metal buttons days before the wedding they still managed to come off on the wedding day itself due to absolute poor stitching."
• "The quality of the sherwani was very poor in itself in terms of workmanship."

Pricing and Policies

Pros:

• "Prices are ok."
• "The store offers best price, service and quality."
• "For male outfits, they probably offer the best selection on Green Street (if not London)."

Cons:

• "Prices are ok but not the best."
• "They change the tags and completely rip you off."
• "Pay a premium, get given promises which are broken."
• "They take your money and then mess you around for a refund."
• "I remember a year ago when they had 'buy one get one free' label on almost every item but when it came to paying for the items, it was actually buy one and get second item half price which didn't make any sense at all."
• "They also didn’t deliver the embroidery or the pocket square as promised."
• "They take money in full upfront if you are placing a tailor made order."

Store Experience

Pros:

• "Upstairs available too."
• "A full shop dedicated to Grooms outfits! Clean, neat and organised, made the shopping experience so stress free."
• "Indian clothes shopping is usually stressful but this was a pleasure."

Cons:

• "Everything we wanted had no size and once again the rude staff demonstrated lack of knowledge of products sizing or style."
• "Been a few times and only 1 changing room open which is annoying."
• "Quite a tight shop and hardly any staff available."
• "Shop is small, with flooring tiles held together with brown tape becarefull not to trip on tape and the store gets overcrowded."
• "Visited the mens store today, they have a very inconvenient limit on suits you can try on, despite changing rooms being empty at that time and size labels being incorrect/ inaccurate, staff is exremely rude and argumentative."
• "Shop is small, with flooring tiles held together with brown tape becarefull not to trip on tape and the store gets overcrowded."
• "Hard to tell who works there and who is a customer."