CHANEL Reviews Summary

Customer Service

Pros:

• "Roberta is so welcoming and friendly and extremely patient and attentive, she really takes her time to help me as much as she possibly can."
• "excellent after service help from Priscilla and her colleagues at Chanel New Bond Street! This is what great service is about, super friendly, kind and very helpful!!"
• "I was promptly served by a lovely lady, I think she was called Alicia. She was very helpful when I requested to try on some jewellery."
• "Today I was served by Kay, she was so patient and gave great customer service."
• "Thank you for this superb customer service in Chanel new bond st. Ms. Paulina is an outstanding and expert sales advisor."
• "We were very impressed by the service we received by our sales assistant Luke. He was so friendly but also very professional and extremely knowledgeable about our purchases and how to take care of them."
• "Maria P was superb. I really enjoyed her nature. She made me feel very comfortable when purchasing."

Cons:

• "The staff are very unfriendly and unprofessional apart from one lovely member, Maria."
• "Rubbish and rude. The staff look u up and down and did not add me to the queue on the iPad they have."
• "Appalling place. Irish guy at the door does not make clear that there is a 'waiting list' and does not acknowledge his mistake."
• "Rude and horrible staffs!!! The moment I came in the store everybody was welcoming apart from two ladies in the shoes department upstairs."
• "rude attitude and unhelpful of shop security."
• "The staff (Alan) seemed impatient."
• "The sale girls where very rude and not helpful."

Shopping Experience

Pros:

• "Today I’ve purchased a bag for my wife and it was absolutely a beautiful experience!"
• "Amazing staff, I got to the store after closing time... they kindly let me in even though it’s not what they would normally do."
• "It’s the tiny details, quality pieces and impeccable service that brings me back to Chanel time and time again."
• "Hi I just today went to the New Bond Street Chanel. I bought a jumbo lamb in black and a pair of channel pearl drop earrings and from start to end I had a great experience."
• "I left the boutique extremely satisfied with my new pair of Chanel shoes and a great mood."
• "Incredible experience today at this store, although I didn’t manage to get the bag I wanted due to no stock I found another which is just as beautiful."
• "What a wonderful first time shopping experience my husband and I enjoyed last weekend we were made to feel very welcome by very lovely and efficient staff especially Piero we will definitely come back wonderful ❤️."

Cons:

• "Went there to collect my faulty earrings and they let me stand in the hall, didn’t even offer to have a seat."
• "But the service was not good, and go home when I opened it, I saw that my card holder spent."
• "The queue is too much and they don't have exactly what I was expecting to buy."
• "They whole store is depressing and dark. You can not see the items very well due to the very dark lighting compare with other boutiques."
• "Absolutely abysmal experience compared with Tiffany's two years ago. These people are so up their own arse it's unbelievable."
• "The customer experience in the shop on Bond street was very bad, you are treated with a cold treatment!! Really disappointed."
• "Terrible service from chanel employees... Basically I was treated like a alien because of my exemption."

Staff Attitude

Pros:

• "friendly helpful caring and kind!!! stunning sunglasses and more."
• "I was greeted by a very very positive customer experience with Borna Masic and have been very fortunate to have served by him."
• "Miguel is the sales associate who helped me today! I am not new to the brand but I love the brand even more because of him."
• "I was served by Miguel from the handbag department and was very impressed with the level of service I had received."
• "I am very, very grateful to my salesman, Piero Pintore, who is very polite and patient and has a great eye for aesthetics."
• "Every person from the first step in the shop greeted us with a smile and treated us so well."
• "Keith is a true face for Chanel! All I have to say he changed my views of this store due to one member of staff who clearly hadn’t. Once again you made it a pleasant experience."

Cons:

• "Seems all the Chanel stores have gone downhill recently with snooty staff and policies."
• "I took my wife on her birthday to buy a handbag from Chanel Bond Street unfortunately the security guard shouted across the store “not to go in an area of the store “ there are no signs and it’s unacceptable to shout and speak to customers in that way."
• "Roberta helped me today and she was the worst SA I’ve ever met in the world."
• "The sale girls where very rude and not helpful."
• "They lost 2 customers at once and I won’t recommend the brand for any of my friends."
• "staff attitude. those are foreigner staff, they are speak in their language in front of customer, look down on you. rude."
• "Service Was bad to be honest,,, the lady who assisted us started with (there are no bags in the store less than 3000£) which is completely untrue."