"Primark Tooting seen a bit more organised and tidy compared to most Primark stores."
"Quiet time of day so served quickly."
"One of the larger stores outside Marylebone and Tottenham Court Road and it's nice to have it locally in Tooting."
"Shop was also very neatly organised unlike some other stores."
"Store is always clean and tidy with lots of cubicles for changing."
"Fabulous store in Tooting. Very well later out. Easy on the eye looking for what you need."
"It’s big, Clean, organised and efficient. Well stocked and efficient staff."
Cons:
"A thoroughly unpleasant place."
"Far to many people and no control of people who think they can just throw everything on the floor and children running around as they think it's a play ground."
"More clothes on the floor then on racks .. reminds me of Jumble sale."
"Store very untidy though; I was very surprised to see quite a lot of items that customers had dropped on the floor, or which had fallen from the displays; and dismayed to see customers walking on these clothes."
"Only down side is that it's messy so you can't find your size."
Product Selection and Availability
Pros:
"Clothes are not best quality in the world but is still ok because you can get there really stylish ones."
"I always find there something for myself, for home or to my partner."
"There is a click and collect in store so another boost."
"The widest range for womens clothes, bags, shoes and everything else in between I've ever seen in any shop!"
"Massive store..3 floors. Lots to see and get easily distracted. Wonderful bargains."
"Totally filled with massive selection on 3 floors."
"This Primark is big with good variety."
Cons:
"Struggling to find teen clothing for boys, goes straight from kids 15 (which actually is more like 13) to men's sizes."
"Very poor selection of pillows."
"Most of the times when I like an item, the size I need is missing."
"Stylish store, lots of space. But nearly every time I go, no range of sizes in stock. Extra small...or XL..... Very little in between."
"No suitable sizes at all for me."
"No basic clothes (cargo pants and plain T Shirts) in colours and styles to suit the older man."
"No suitable stock (clothing)."
Price and Quality
Pros:
"Prices are also pretty good as is with Primark."
"Their prices are lower than most other shops in London."
"Good range of menswear at very low prices - even though quite cheap, clothes are very good quality."
"It's very reasonable prices & they do such a variety of sizes (which is so important). Always in style."
"Most buyers will find something to suit their needs without breaking the bank."
Cons:
"Poor quality product even for the price."
"Been to this store once and never went back again, yes there stuff is cheap but quality is not good."
"Cheap clothing made available via third world child labour, clothes are cheap and nasty and usually go out of shape after one wash."
"Although the quality of their items is questionable, so I wouldn’t buy anything over 20£ from here."
"Good deals but the actual quality of products has been falling over the past 2 years."
"But I have recently noticed that even their prices have been going up slowly."
Staff and Service
Pros:
"But good service and clean and tidy place at the best location in Tooting."
"Staff couldn't do enough. Everything laid out neatly, sea breezes blowing out through the ventilation system, staff fanning visitors with giant palm fronds."
"Found shoes that fit my 8 year old daughter. The staff were sweet and worked through the queue quite quickly."
"Excellent service today I bought nice tops they fits well and the legging I wish they did big sizes like a 22 or 24 there clothes are better then marks and Spencer clothes I will be coming back."
"Service is excellent, staff are lovely."
"Staff always ready to assist."
Cons:
"Some of the staffs on The shop floor are rude and every time I visited the store there's always someone that tells me they don't have certain products in store when they actually do."
"I was not quite happy with the cashier at Primark as she had zero interest in engaging or to say good morning at least but just o talk to other staff members."
"Staff is always busy doing everything but helping customers."
"Staff are rude and always talking amongst themselves."
"Bad customer service. I kid you not I went up to the till and the workers were literally looking into each other’s eyes and cuddling."
"Staff there don't enjoy there work may be because of Bad management."
"Big store with short stuff and who's there not willing to help customer."
Store Policies and Ethics
Pros:
"I know Primark is beginning to become more ethical which is quite hard for a fast fashion industry so good on them."
"Some were made from organic sustainable materials which was fantastic."
"Exchange policy change no more without receipt but manager very nice and i manage to change without possibility of charging items i got today to exchange."
Cons:
"Seriously? What's the point of having a security guy on a mobile phone at your entrance door who lets people not wearing masks in?"
"Busy local store but since Primark was sued; men can use the women's changing rooms and I have experienced that at this store."
"UNFORTUNATELY STAF IS NOT AWARE THAT NOT ALL DISABILITIES ARE VISIBLE AND THEY SHOULDN'T SHOUT AT THE COSTUMER IF HE CAME ALONG TO DISABLED CHECK OUT."
"Hi I would like to raise a formal complaint regarding the behaviour of your security guard... Absolutely DISGUSTED!"
"I am incredibly disappointed with my recent experience with Primark. I returned some items of clothing... and I still haven’t had a refund!!"
"Today afternoon someone stole my things in primark my phone and wallet is gone."