Hare & Tortoise Kensington Reviews Summary

Food Quality

Pros:

• "The food is very very very good."
• "Loved the food! It was fresh, served hot and tasty."
• "The Phad Thaï is particularly good... The sushis are delicious and the tempura light and crispy."
• "Love the generous sized laksa."
• "Their chive and shrimp gyoza is my favorite, along with their dragon roll and chinese greens"
• "The sushi and sashimi is always fresh, the tempura is light and delicate."
• "The Laksa curry noodle is nice and the ingredients are fresh and tasty."

Cons:

• "Thank you again for coating my tastebuds in the oily soup and concrete noodles, you like to call ramen"
• "Teriyaki chicken was a bit too greasy but was edible."
• "The soft shell crab hand roll was a bit disappointing with little crab inside."
• "Got the Pangang curry - oily, watery and no chicken, just full of broken bones."
• "Food quality was terrible. Noodles were soggy, meat was chewy and smelt funny."
• "The Kway Teow was oily and tasteless, more egg than any other ingredient and was very poor quality."
• "The meal is mediocre. Not fresh, with too many cheap or low-quality ingredients."

Service

Pros:

• "Service in this branch is exceptionally good - very attentive&friendly."
• "The waitress and waiter were incredibly kind and provided really good service."
• "the service is always good"
• "Service is attentive."
• "Service was quick and efficient."
• "The staff were welcoming and nice."
• "The service is very pleasant and efficient. Always pleasant if not smiley or chatty."

Cons:

• "When I asked for taking orders, no one came to me. I have to go there and ask them by myself."
• "The server first pulling a face at my temerity to ask for this and then failed to provide it"
• "As Asian people I think some of Asian waiters/waitresses are quite rude."
• "Staff is rough and rude"
• "The service was unfriendly and inattentive."
• "very poor costumer service"
• "Terrible service, waitors are unfriendly."

Ambience

Pros:

• "The restaurant is set up with warm lights, making it more relaxing and welcoming than other places serving similar food."
• "One of the best lunch time eateries in the Kensington High Street / Kensington Olympia area"
• "The restaurant is not massive but there are a lot of tables, also love the decorations."
• "Cozy and small environment."
• "All making a relax atmosphere"
• "Beautiful decor."
• "Warm and welcoming atmosphere."

Cons:

• "Overall atmosphere could improve."
• "Place interior"
• "You won't get the same atmosphere as in Japan with cubicles and low tables"
• "Strangely, lots of eyes were on us as soon as we entered the restaurant which made my whole family feel very uncomfortable."
• "They seated me in a virtually empty restaurant in the corner that was as far from any window as possible."
• "The ambience is basic, presentable and clean."
• "the street level view of Kensington High St is not without interest"

Value

Pros:

• "The prices are very decent too, especially for this area."
• "All the food on the menu is alright and at a decent price and good portions."
• "The food is fresh and tasty and the prices really good."
• "Large portions for a good price."
• "Good food , not to costly and wonderful service"
• "Definitely worth the price!"
• "You can eat pretty well here for £15"

Cons:

• "For what we got, it was too expensive and the service poor."
• "Many of the dishes would have costed the same from a takeaway"
• "Probably the worst food I've eaten out this year."
• "Adding to the disappointment was the price of the vegetables."
• "The food quality is getting worse."
• "Food good but keeps going up in price."
• "unagi don was good in taste with a large portion however £24 is a little too steep."