Mai Sushi Reviews Summary

Customer Service

Pros:

• "They knew exactly what we wanted without asking, and provided some of the best sashimi and nigiri I've had since I left Japan."
• "Very helpful and friendly staff."
• "The staff are delightful, polite and helpful."
• "Service was friendly and the place is clean."
• "Service was quick and cheerful."
• "The staff are attentive, friendly and really helpful."
• "The waitress was very friendly, smiling and quick!"

Cons:

• "Doesn't matter how good your food is, if your customer service is poor. You get a bad review."
• "The customer service was really bad."
• "Really poor service."
• "Service is extremely poor."
• "Service isn't the best. BUT it's because they are busy."
• "The service was really bad."
• "Our waitress was rude and irresponsible and overall was extremely poor service."

Food Quality

Pros:

• "Very high quality sushi, but on the pricey side."
• "The unagi and avocado were the best roll and the rest were competent and tasty."
• "The sushi was amazing."
• "The fish is fresh and you can really taste it in the salmon and tuna sashimi."
• "Blown away by how delicious and fresh the sashimi tasted - the fish melted in our mouths!"
• "The sushi is absolutely lush, butter-soft, super fresh fish, varied menu, generous portions and extremely reasonably priced for the quality."
• "The food was delicious, great quality sushi and you could definitely tell it was fresh."

Cons:

• "The breading is as thick as the pork chop itself, so the thing is very very oily."
• "The food is miserable, both my and my partners orders."
• "The starters were great, but when the food arrived the fish looked really bad."
• "Unagi roll was drowned with sauce, couldn’t enjoy the flavour of the filling itself."
• "The portions were quite tiny. Nigiri were small. Sashimi on rice were small and thin."
• "The sashimi was not fresh, it's aftertaste made me feel sick."
• "Food was average in general, except for one dish that was very gross...chicken very sticky and gummy, not eatable."

Value for Money

Pros:

• "Oh, and the big jug of hot sake felt like a bargain - 250 ml for £7!"
• "I think the food was great value."
• "The food was definitively worth its money!"
• "Great and affordable Japanese food."
• "The bill was very manageable."
• "This place was great, very fairly priced."
• "For Central London, that sounds reasonable and the food was definitively worth its money!"

Cons:

• "Very high quality sushi, but on the pricey side."
• "Price was £40 for 2. Quality was not bad however we've been much satisfied in other sushi restaurants at this price range."
• "£50 worth of food that wasn't even anything worthy of mention and thrown on top of a few pieces of lettuce and shredded cabbage."
• "Tonight I spent £26 in this restaurant and left being hungry."
• "It's a bit pricey but worth it for the quality and creativity."
• "Portions weren't very big overall but as expected with the cost of living crisis."
• "They have a good selection of sake (日本酒), albeit on the pricier side of their menu."

Atmosphere

Pros:

• "A family run restaurant, small but cosy."
• "The atmosphere is nice. The place has a hidden boutique feel."
• "The place is nice and modest and has a nice vibe."
• "It's a nice quiet little spot between Euston and King's cross."
• "Fabulous atmosphere inside seats for outside too."
• "The interior is tastefully styled and outdoor seating is choice on the quiet street in the evening."
• "A very authentic experience with great sushi and a nice variety of other menu items boasting affordable pricetags."

Cons:

• "The atmosphere and decoration could be improved, no effort whatsoever has been put in by the owner."
• "The interior isn't great or extremely cosy, but ok."
• "Looks hideous on the outside."
• "The place is cozy but a little bit noise."
• "The place is a little tatty."
• "The decor is a tad basic and toilets somewhat lacking."
• "The place isn't much to look at, but that just adds to the charm of it all."