ROKA Charlotte Street Reviews Summary

Food Quality

Pros:

• "The sashimi was perfection, so fresh and delicious."
• "Food is always great with Roka."
• "The most incredible dinner! The dumplings are divine. The tempura fried prawns immaculate. The bbq ribs are exquisite."
• "The food here was excellent - I came here for a birthday meal with my partner and it was great."
• "All dishes were out of this world delicious."
• "The sushi was fresh, flavorful, and very high quality."
• "From the simple spinach salad to the sashimi platter to the Wagyu beef, this was an astonishingly good meal."

Cons:

• "The only exception was anything with soft shell crab as it had this really weird texture and taste, not similar to other soft shell crab I have tried."
• "Very overpriced and substandard sushi."
• "Many of the grilled dishes are sauces in a way I would consider too cloying, too much."
• "The octopus dish was chewy, horrifically so."
• "The sushi was very average, nothing particularly special about them."
• "Everything tasted overpoweringly of sesame except the tuna tartare which was mushy."
• "However, the food was extremely disappointing. Tempura batter was falling off the vegetables, sushi was also falling apart and was not well made or tasted fresh."

Service

Pros:

• "The service was very prompt and friendly."
• "The staff were really friendly and attentive what made our afternoon even better."
• "A real highlight was Marcel, an asset to this restaurant with character and personality."
• "The service excellent too."
• "Staff are excellent with amazing knowledge of the food they serve."
• "Absolutely amazing service, I wish I remembered our waiter's name as he deserves a raise."
• "The service was great and waiting staff were friendly and efficient."

Cons:

• "It still took them another 30 mins to get us our bill, which they had added a 14.5% service charge to!"
• "We had to ask for our drinks 20mins after ordering and remind them to bring out the prawn course before dessert as it was forgotten."
• "Courses were delivered (or dumped) with little to no explanation."
• "Service was a little sloppier than I would deem acceptable, including a long period when we were just ignored by staff."
• "Service was good but a couple of times felt that it could’ve been better/a little bit slow to take our initial order."
• "Service was a bit of a mess although everyone was charming, but I had a rotation of staff serving the table rather than any dedicated waiter/ess."
• "Service terrible, I have been to Roka several times, service was terrible."

Ambiance

Pros:

• "Very crowdy place, abit fun and loud."
• "We were so amazed by the interior design! It looked so magically!"
• "Overall the decor and atmosphere (and service) were very good."
• "The environment is lovely."
• "Cool location with great music and lovely atmosphere."
• "Warm atmosphere, cool interior, high tempo where you can take the pulse of the City."
• "The decor is warm and inviting with a relaxed atmosphere."

Cons:

• "The routes in the restaurant is really inconvenient, feels like they want to fit as much as people in, and the toilet is incredibly dirty and smelly."
• "Only the music was a bit too loud."
• "Music was too loud downstairs, multiple tables complained but were told its always like this."
• "However the tables were crammed together, leaving no room for privacy being able to hear everyone's conversation."
• "But most unpleasant of all was the unbelievable level of music."
• "It’s packed in a weird way that you can actually grab a drink from the table next to you without noticing it’s not yours."
• "The atmosphere/ decor could have been a bit more different."

Value

Pros:

• "Expensive but totally worth it."
• "Price 5/5."
• "All in all, for the location, the drinks were very reasonably priced with cocktails costing roughly £11."
• "Fantastic value for money, you get a lot of food for the price."
• "It's obviously not a cheap restaurant but you get what you pay for."
• "£100 per head and worth every penny."
• "So worth it for the price, we had to eat everything in three meals!"

Cons:

• "£20 for two pieces of sushi is very steep."
• "The food was a tad bit pricy for the portion sizes."
• "But it’s slightly more expensive that you’d expect (ie very very)."
• "That said everything is overpriced, even the chicken and cod aren't worth it."
• "This place is hyperexpensive, but you get what you pay for."
• "Maybe slightly expensive as it was close to 200 pounds for two people."
• "Food that is grossly overpriced and under portioned."

Cleanliness

Pros:

• "Bathroom was clean as well."

Cons:

• "The toilet is incredibly dirty and smelly."
• "Having a mouse scurry near your feet in such a popular restaurant is not okay."
• "The decor is a bit meh and such an expensive restaurant could get rid of the plastic plants in the bathroom."