Address: 35 Balham Hill, London, SW12 9DX, United Kingdom
Phone: +442086757643
Rating: 4.9
based on 197 reviews.
Quality of Service
Pros:
"The standards of their work is exceptional."
"They are true professionals at Mathews, friendly and helpful, and the quality of the repairs is really impressive."
"They are old school craftsmen in the true sense of the word."
"The price was definitely worth the investment and my shoes does look brand new now!"
"Fantastic work - expertly heeled, with a good 'Made in England' heel that suits perfectly and ready on time."
"Top quality."
"You definitely get what you pay for."
Cons:
"Pretty poor customer care. Sorry to say this as the job was done very well."
"The quality of work was just not good for shoes like that. It was done very rough and not fine for designer shoes."
"NEVER get your watch repaired here. I have had rude, truly terrible service from the shop both times now and will not be returning."
"Absolutely awful. In fact these guys are ripoff merchants."
"The quality of the repair was satisfactory/standard, but nothing more than I would expect, so the price is far too high."
"Repair of £300 handmade Italian shoes, sole and heel, shoes were great now I can barely walk in them."
"The quality of repairs and polish is high but the service is not particularly warm. In fact, I found them quite surly which tarnished the experience, especially as you pay a premium fee for your repairs."
Customer Service
Pros:
"Very friendly and efficient service."
"The most amazing and welcoming store I’ve ever been."
"These guys are a true family business and do an amazing job, I wholeheartedly recommend them."
"Very highly recommended indeed."
"Polite, friendly and clearly very good at what they do."
"Friendly and helpful staff who explain the options and offer suggestions."
"Christopher is truly a gentleman and incredibly skilled."
Cons:
"They also promised to call when the work was completed but didn't."
"I mentioned this and the young man behind the counter got aggressive towards me."
"No apology or explanation. Just rude. Particularly from the younger guy, who I have only ever dealt with."
"Also they are unpleasant to deal with."
"Had a nice selection of shoe polishes and other shoe polish essentials, but was too busy to help 2 customers that clearly knew nothing of shoe polishing."
"Dropped off watch with the promise someone will call the following day. Nobody did."
"Basically these guys are lucky to be in an area where there's a lot of people with expensive shoes and a lot of money to waste on poor quality repairs."
Value for Money
Pros:
"The price was definitely worth the investment and my shoes does look brand new now!"
"10/10 I have had a lot of keys cut here over the last few weeks all of which have worked perfect."
"Mathews shoe repairers repaired my leather shoes and a belt without any fuss, with quiet efficiency and at a fair price."
"These guys are a true family business and do an amazing job, I wholeheartedly recommend them. They really care about every pair of shoes they mend and are considerably cheaper than the big chains."
"The marginal premium over household repairers more than pays for itself by the quality of their work."
"Not cheap, but seriously worth the money if they are your favourite shoes."
"The cost is in line with most other shoe repair shops in London but the value for money here is much greater."
Cons:
"I will not be going there again and would warn anyone who does to compare their prices with other (better) cobblers do they don't get ripped off as I was."
"Mathews are quite expensive for the average shoe repairer but don’t be put off by the price cos they are worth every penny!"
"I honestly don’t understand the reviews and how people pay these extremely high prices when you can get better craftsmanship for half the price, albeit in central London."
"However, it cost nearly £60, far more than I expected."
"The ludicrous and criminal price that young gentleman tried to charge me for the re-sole and healing of a pair of RM Williams and Church’s shoes."
"I was charged £70 to copy a single front door key (high security type). I thought this was the going price for these keys, but when I did some research I realised they only cost £20 at other locksmiths."
"Small kiosks in central London charge between £8.50 and £15.00 for heel repairs, and usually can do the repairs there and then."
Turnaround Time
Pros:
"They came back much quicker than expected!!!"
"I have a TUMI expensive laptop bag which is beyond warranty... Took it into Mathews and they repaired my bag in 4 days fixed the zip and placed a black leather patch over the hole."
"Took my old Loakes for new heals and resole, was very fairly priced and fantastic turn around time."
"Absolutely brilliant service and amazing repair job to my lovely boots! The service was great and very speedy."
"They always have the job done with an impressive turn around time!"
"The boots came back 2 days later (5 days earlier than expected) and they were good as new."
"I was able to pick them up re-heeled and resoled the next day."
Cons:
"It can sometimes take a while for them to do the work."
"After one month of this, I now have the (still broken) watch back and will go elsewhere."
"Amazing shoe repair shop he is a professionalist the quality of work is outstanding I got much more than expected after the repair, the only one small minus for waiting time."
"I recently came to get my watch repaired which had be sitting on my shelf for two years. I was in a rush before returning home for Christmas and came in at 4:45pm and asked if there was anyway they could have it fixed by 11am next day. Chris said no problem, it will be done by 10am."
"No significant cons mentioned regarding turnaround time."