Topsy Turvy World Reviews Summary

Facilities and Cleanliness

Pros:

• "The place is well maintained and clean."
• "It is very clean, and staff clean regularly."
• "The facilities felt really clean and I didn't feel gross like I usually do at these type of places."
• "Everything’s always nice and clean which is why we keep going back!"
• "It's so CLEAN!!"
• "The cleanliness and attention to hygiene standards provide peace of mind for parents."
• "It’s so well maintained and managed."

Cons:

• "The place would be better if it would improve on hygiene standards."
• "Needs a good clean. Everything is sticky from all the sweaty kids running around during the summer."
• "Very dirty soft play. I found a piece of gum stuck to one of the balls in the babies ball pit area."
• "Overall quite unhygienic, floors and play toys often dirty."
• "The amount of dust accumulating is quite shocking."
• "The whole thing is alright, toys are fun, but the place is dirty."
• "Honestly, the coffee shop is dirty, messy and the staff seems to have no hygiene knowledge at all."

Staff and Customer Service

Pros:

• "I had fantastic customer service from Lax and Sarah at the Brent Cross branch."
• "The staff were very kind and looked after us well; the soft play area was a great size, and the food was delicious."
• "The friendly and attentive staff ensure that children have a fantastic time while maintaining a secure environment."
• "All the staff members are friendly and professional."
• "Staff were really friendly and a really nice environment to spend a couple of hours with your little one."
• "Staff is very helpful and friendly."
• "We were very well looked after by the staff especially one young lady by the name of Casey."

Cons:

• "There wasn’t enough staff and only one of them was friendly."
• "I would say that the staff can be a bit careless and impatient."
• "On the first occasion I was there the staff didn't man the 3yrs and under section very well."
• "Staff need to be more vigilant, on numerous occasions I, myself have had to ask older children to leave the under 3’s section."
• "Horrible place. Staff was OK, they try to keep it clean and tidy prices OK. But is too small, too crowded."
• "Wow how expensive this place is. Staff on the counter are moody and rude."
• "An area for improvement however is staff and their attention to customers."

Value for Money

Pros:

• "A decent hiding place during the windy rainy days. Reasonable price."
• "Really good value as well £12.50 for adult and child and a free meal."
• "With a membership card the entry prices are very reasonable."
• "Really reasonable prices."
• "Fantastic value for money."
• "Great value for money!"
• "Great value for money too."

Cons:

• "Very very over priced."
• "This place really is hell. Extremely overpriced."
• "Very Expensive entry+ food."
• "Food and drink very expensive for what it is."
• "The food is overpriced; £1.50 for a small water bottle."
• "Worse place ever. Overpriced, charge for adults."
• "Food is ridiculously overpriced and very limited menu."

Accessibility and Convenience

Pros:

• "Just 5 mins walk from brent cross shopping centre car park."
• "Plus free parking just opposite the place."
• "The place is in a wonderful location very close to Brent Cross Shopping Center."
• "A very conveniently located wonderful, indoor play area."

Cons:

• "Why have a lift that’s only meant for people with physical disabilities but not for babies/toddlers that aren’t able to walk yet?"
• "It is difficult to write a review on the soft play as this totally ruined the day having to get 2 very kind strangers to struggle up the stairs with my precious babies."
• "Note, you cannot park outside the actual softplay building you will have to park across the road in Brent cross shopping centre's car park."
• "They do have parking on site, although annoyingly restrict anyone from parking there."
• "This is on the second floor and they do not allow prams in the lift!"
• "Let me start by saying I feel the location of this venue is horrendous, extremely hard to find with no adequate signs of where you need to go."

Child and Family Experience

Pros:

• "Great for kids, went for nephews birthday party. The kids no doubt had fun."
• "Their private parties are held in a nice room with appropriate tables and chairs."
• "Lovely place for the little ones to play! It's fun for adults too."
• "Topsy Turvy is a fantastic place as it has many fun activities in the children's and infants play place."
• "The place is so safe and exiting for everyone as well as all their employees and their management team."
• "It is a place for children to enjoy while the parents relax and socialise."
• "Hygienic, fun, huge climbing frames."

Cons:

• "Absolutely terrible, if you want to catch Covid this is the place to come."
• "Horrible experience will never ever go back there again!!!"
• "My 1 year old has got knocked over a few times by older kids in the baby soft play section, the staff don't say anything when older kids come inside the younger children's area - something needs to be done about that."
• "For the price, too many kids, no staff on the playbarn, too hot, no outside food allowed in although no kosher food supplied."
• "When you have three children it is quite an expensive 2 hours."
• "The baby section has been overly packed quite a few times."
• "My 6 yr old attended for the 14:00 session 03/06/2023 and was punched in the face by another child, now my daughter is very shaken up by the experience and has a nasty black eye."