Address: 83-85 Gunnersbury Ln, London, W3 8HH, United Kingdom
Rating: 4.0
based on 150 reviews.
Customer Service
Pros:
"HONEST!! Polite, professional, HONEST, on time, same day turnaround. HONEST."
"Very professional service. I was told the time my car would be ready and it was exactly as they told me."
"I took my car in for an MOT and the level of service was great. The staff there are very helpful, informative and friendly."
"I highly recommend this branch and will be going back for all my tyres and services in the future!"
"Halfords customer care is of high quality and they discussed with me of what needs to be covered or given attention to on the car as well as consulted regarding the price of the parts to be fitted before doing so."
"Excellent service, very impressed! Fixed an issue with my engine and kept my car for me when I couldn't collect it immediately."
"I was greeted by the manager Ram who was extremely professional and courteous, he handled my tyre replacement without much fuss."
Cons:
"They lure you in with cheap MOTs but any work is twice the price of other locations."
"Arrived at booked time but Halfords full and not able to do the work."
"Appalling service. Why give time slots online if you don't have enough mechanics and a massive backlog of cars you failed to finish?"
"Without as much as touching the car, he tried to sell me some service I did not require."
"They damaged my car completely while charging me extortionate prices."
"Unhelpful and wouldn't trust them to take my car back for service to be completed, especially as it seemed the receptionist was putting filters back in to my car in order for me to drive it away."
"The lanky man I met was very much obnoxiously rude and spoke aggressively."
Booking and Efficiency
Pros:
"Booking Process: quick and efficient."
"Very convenient and easy to drop the car off in the morning for an MOT and service."
"I arrived early for an MOT, the assistant manager was extremely courteous polite considerate & helpful, they took my car within 15 minutes & I was offered refreshments & was kept informed through the whole process."
"I booked my daughter’s car in here for an MOT. Reminders were sent for the slot I’d booked."
"Booked online for 2 tyres to change and a battery purchase and install. Easy location to access, tea and coffee provided."
"I received very good service. The staff all professional, especially the manger Murad."
"was compelled to reschedule twice the garage was very supportive and rebooked me with no problems at all."
Cons:
"For your own health your best off outside the door as the dirt of the office is unreal and a little bin where they expect you to put your keys into is full of human hair, dirt, grit etc."
"It seems there was a problem with the parts for my car, which caused a delay."
"Appalling service. Came in for a simple coolant change and I was told it can take 'up to an hour' came back an hour and 20 minutes later, the car is still in place and not touched."
"So, I tried to call the centre directly half an hour beforehand to check that there would be no repeat of the fiasco - the phone rung for ages with no reply."
"Had car booked in for a service. At end of day I was surprised I hadn't heard from them but thought nothing of it, and made my way there for closing time to pick it up."
"Terrible customer service! I booked an appointment two weeks ago and on the day of my appointment when I reached I was told that there is no technician available and I have to reschedule it for another day."
"I booked for an MOT and was contacted less than 24 hours before to be told the centre I had booked at was closing down so they had to move my booking."
Quality of Work
Pros:
"The service provided by Halfords Action is similar to a good old friend that is there when we need."
"Theres many many good things to say when a car garage quotes a repair cost at £££ but then ring to say it wasn't actually the issue they suspected, and infact only end up charging half of the original quote."
"Absolutely brilliant from start to finish."
"Service was fantastic would definitely recommend to all."
"Best Halfords branch I've visited. Knowledgeable mechanics, friendly and professional customer service and fast reliable repairs."
"They are brilliant! Check and fixed a problem and cleared engine light faulty with no extra charge."
"A team of experts that have done their part with due care and professionalism the repair of my car."
Cons:
"Have used them 3 or 4 times and EVERY TIME the car needs to be returned as they’ve left a part off or broken something not related top the work!"
"Poor and dishonest service!! It was only a few days later (I don’t drive everyday) I noticed a small ding on my driver door."
"Booked in for major service. 1 week later smoke coming out of bonnet. AA patrol called, diagnosis; major oil leak from oil cap not being secured properly."
"Absolutely awful experience, I was told by these people my car had problem with clutch and engine and it would cost me over 2k to fix."
"£34 for two bulbs less than 5 mins work!"
"All because Halfords carried out the service poorly without due care."
"Friendly, helpful, everything went to plan, but the mechanics failed to spot an EXTREMELY DANGEROUS problem with a suspension bolt being entirely loose and held in place only by the mudguard."