Home House Reviews Summary

Service

Pros:

• "The staff are friendly, polite and very helpful."
• "Staff very attentive and service is quick."
• "Absolutely fantastic service! Friendly, welcoming and helpful staff - very respectful!"
• "The staffs are friendly and helpful, and made our night unforgettable."
• "Staff were fantastic."
• "Friendly staff and good food."
• "The staff is very welcoming and friendly especially Antonio who's a manager, he always go out of his way to accommodate us best way possible."

Cons:

• "went for breakfast - was handled a menu then sat being ignored for 30 minutes while other guests arriving after me ordered."
• "When I called reception to ask about this issue I was told with an attitude that this is how it is."
• "Awful communication from the events team."
• "The staff visibly hate working there - in fact they’ll tell you so."
• "The service was friendly but a bit slow due to weather being so nice and the whole world seemed to out."
• "Unfortunately the staff are slow and the service is substandard."
• "The drinks are a bit overpriced and staff are not friendly."

Food & Drinks

Pros:

• "Food and drinks were all fanatics, staff all had lovely personality and the music and general atmosphere was just wow."
• "The food is fresh and tasty."
• "The food was great, started with a nice carpaccio followed with fish and a couple desserts."
• "The truffle chips and regular chips were dangerously good. They were addictive."
• "The grilled cod was awesome."
• "Food was exceptional five star service."
• "The food and drink is to a high standard."

Cons:

• "However the club sandwich was below average."
• "The food was OK, but I expected more exciting tastes."
• "The food is average. Chicken was dry and steak too."
• "The burger was decent."
• "The food was OK and the service was friendly but I really hate the fact that these private clubs won't let you in until the host arrives."
• "Food is phenomenal and priced well within its range."
• "The Sunday BBQ is nice now in summer. However the service is generally not very good."

Ambiance & Decor

Pros:

• "Definitely lovely and elegant club."
• "A great hangout place in london."
• "Loved the ambiance which reminds of the bygone Victorian era."
• "A superb, grand venue with sweeping stairs, and lashings of Marble. Exclusivity with affordability, a well-stocked bar."
• "An absolutely stunning hotel. A beautiful, old, huge building with so much history."
• "Absolutely beautiful views from this private members club, and perfectly positioned in Marylebone, close to Bond Street and Selfridges."
• "The decor is absolutely amazing."

Cons:

• "This club used to be great pre pandemic, since then it's gone downhill."
• "The setting is very old school and can feel a little stifling for a full day."
• "Decor was a bit kitch for my taste."
• "The lighting is really bad, which is really a shame because the setting is so beautiful."
• "However feels incredibly dated as both a concept and venue."
• "The only thing that let the members club down was its clientele."
• "The place needs a bit of modernisation as some of the passages and carpets are quite old."

Security & Cleanliness

Pros:

• "The room itself was lovely and clean."
• "Nice big rooms. Very clean. Great wellness area."
• "The room was stunning and pristine!"

Cons:

• "there are mice in literally every room."
• "Was robbed outside the front door 2 weeks ago while visiting on business. The door person watched it happen and simply closed the door."
• "Everything’s old and tired and broken."
• "One member of staff was rude ('your time is up so drink up and leave' having given us no warning)."
• "Have had a pair of sunglasses picked up the first time and my wallet today."
• "There were mice in the main lobby."
• "Muggings 24/7 outside and no security."

Value & Membership

Pros:

• "Just befriend someone with a membership!"
• "Great club. Lots of lovely rooms, quiet areas."
• "Well worth the price of membership."

Cons:

• "Sadly it now seems to me no more than a hotel with some bars and a gym."
• "It’s rather disappointing how members can be treated with this level of negligence."
• "What’s the point of being involved in a club when there is no real quality substance?"
• "The only thing that stops me from giving this place 5 stars is that looking beyond the glitz and glamour you can't escape the odd whiff of societal inequity - it's everywhere."
• "I was a member of home house when it opened my membership then lasted 8 years before I moved out of town. I rejoined and to be honest my disappointment merits one star or less."
• "I had to stop my membership 3 weeks after joining due to change in personal circumstances. However I was charged for the full year joining fee. VERY DISAPPOINTING 😞"
• "The garden Moroccan style lounge is the gem of home house. Used to be a member but was not keen on the crowd in there."