Kinleigh Folkard & Hayward Streatham Estate Agents Reviews Summary

Customer Service

Pros:

• "Without a doubt the best customer service we have experienced and could not be happier!"
• "Extremely happy with how quickly and efficiently myself and my partner have secured our flat with KFH."
• "A huge thank you to the team at KFH Streatham! I was blown away by their service from the beginning."
• "Both Abs and Alex in lettings went above and beyond the call of duty to assist with the problem and helped greatly in resolving the issues."
• "Amazing communication! This will be my first time renting and I must say Fahim was very attentive and helpful in answering all my questions and explaining how the process works start to finish."
• "We had a great experience with KFH and especially our agent there, Callum Hart of the Streatham hill office."
• "Both Will and Jim, without a doubt, had the best customer service we had experienced during our search for our new home."

Cons:

• "We felt totally abandoned at a critical time and during another incident our complaint was not dealt with at all, despite escalation - no one senior seemed to care at all."
• "Also the landlord they are representing is a fraud as he asked for money I don't owe him TWO months after I left the property."
• "Absolutely appalling service. Lazy to inform tenants and they had the nerve to tell me that they only work for the landlord."
• "The management team was pretty incompetent, often failing to respond to queries, including involving refunds of payments they'd taken but not actioned."
• "We had a leak at our property and when the tenants stopped paying rent the management team refused to get involved, saying this was not something they dealt with."

Professionalism

Pros:

• "The process was seamless and expertly managed."
• "Jamie Gordon accompanied me on several viewings on a Friday. His knowledge and professionalism were the best I have encountered in the industry."
• "The sales team at KFH Streatham provided a calm and reliable service throughout."
• "Great experience at KFH Streatham, particularly with Arthur."
• "KFH Streatham - Ethan Simmonds went way above expectations making the sale happen, always looking for a solution to any issues. He was willing to help, very efficient and professional."
• "All of the teams I worked with were very professional, organised and helpful."
• "The agents at Streatham KFH are really professional and give you comfort and assurance throughout the sales process."

Cons:

• "I've been renting in London for the last 3 years, and honestly my first experience with KFH in Acton, West London, was absolutely dreadful."
• "Often I have had bad experiences with estate agencies in the past."

Communication

Pros:

• "Callum Hart was our main point of contact and provided a really personably service, acting as a trustworthy conduit between us and the buyers and other parties involved."
• "I was given regular updates, Jim helped to move the process along."
• "The Team at KFH Streatham were honest and responsive in their dealings with us."
• "We were in regular communication throughout the process."
• "Everyone I spoke to seemed honest and upfront."
• "Reliable and honest communication throughout."
• "Joel’s advice was spot on and he actively managed the process, giving me regular updates and moving all parties towards completion."

Cons:

• "It’s worth noting that I was advised poorly by a different team member in week 2 of the process."
• "Having bought through an agent with Knight Frank, who was incredibly easy to communicate with, I have to recommend KFH to start using work mobile phones / WhatsApp to speed up and simplify communication channels."