Pizza Pilgrims Westfield Reviews Summary

Food Quality

Pros:

• "This pizza was SOOOOOO GOOD!!!! Better than any one I had in Italy."
• "The pizza was divine – perfect crust and delightful toppings."
• "The Margherita pizzas we had were delicious. They had a nice sourdough base and was cooked in a stone oven adding to the flavour."
• "Best pizza I've ever tasted."
• "I ordered the Margherita, and it was amazing! The synergy between the richness and creaminess of Cow's milk Mozzarella, and the light, slightly bitter dough from cooking from being stone baked in a traditional brick oven made this an amazing Neapolitan pizza."

Cons:

• "The pizza wasn't that good today. Was really dry. Not enough sauce."
• "The only criticism I would give is that there wasn’t a lot of toppings on my pizza. It felt like I was eating more bread than pizza."
• "Horrible pizza, more water than pizza, pools of oil in the water and the dough was raw."
• "The pizza was slightly burnt."
• "Pizzas aren’t that great, lacks any sort of flavour and the way they serve it on a plate means that bread get soft and soggy."
• "Pizza was soggy, garlic bread tasted weird and drinks weren't even cold. Most items on menu were unavailable."

Service

Pros:

• "Also, the service was so fantastic! Natalie was helping me at cash and she was so kind and helpful."
• "Huge shoutout to Francesca and Sara! Their service was top-notch, bringing a fantastic energy to the place. Super friendly, attentive, and they made our dining experience truly enjoyable."
• "Natalie was absolutely amazing! She offered me something without Rosemary, as I have a severe allergy."
• "Made my 1 year old a bunny shaped pizza. The staff were so friendly and even helped carry the pizza over for us."
• "Being located in the Westfield food court, it can be difficult to find a table to sit at but the food and service itself from Pizza Pilgrims was great."

Cons:

• "Waited for 45 minutes with no contact that the pizza was ready via the remote device (which they said later wasn’t working)."
• "The mixed girl behind the counter rolled her eyes at my boyfriend when he asked for napkins."
• "Deepika was so great! Really patient with me as I figured out what I wanted despite the hustle and bustle :) These are some of my favourite pizzas in London but today’s pizza was quite watery in the middle and I’m disappointed."
• "The woman that takes orders, does not even apologise for putting through the wrong order but she has the audacity to tell me that that’s what I ordered."
• "Sat waiting for 45 mins no contact to collect pizza, which was cold and stodgy. No apology no offer of another pizza."
• "Two lady staff serving were rude at the till one of them ignored me for around 30 secs while her chat was concluded with her friend although she knew I was waiting."

Atmosphere

Pros:

• "The atmosphere was vibrant, and the staff were friendly and efficient."
• "The atmosphere was lively and fun, with a great mix of people enjoying their meals and having a good time."
• "The place was busy but the staff was extremely friendly and helpful and the pizza to die for!!"
• "A great atmosphere & such friendly people! It was my first time eating at Pizza Pilgrims & it was amazing!"
• "Wonderful, attentive staff and always smiling. I am a regular because of the deliciously fresh pizzas and even more so because the level of service we get every time is a breath of fresh air!!"

Cons:

• "The seating is very limited in Westfield so be sure to find a spot first before ordering."
• "Service was ok, really rushed, not very welcoming at the counter."
• "The lady that was working tonight couldn't be less bothered. She had a very annoyed face on and while she was taking our order she was resting her chin on her hand against the screen."
• "Part of the Upper balcony food court, it can be very busy at peak times, seating is open for all restaurant customers."
• "Pizza was undercooked and tasted awful. We ended up going elsewhere for food."